Knit
Director of Research Operations
New York · Director · Full-time
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DOL prevailing wage, 2026-27 wage year · Operations Research Analysts (15-2031) · New York-Newark-Jersey City, NY-NJ. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- Travel: If not located in NYC, this role will be expected to travel to NYC approximately once a month.
Responsibilities
- Leading Programming, Fieldwork, and QA teams to collaborate in setting, meeting, and improving Knit's data collection SLA's to meet customer demands and turn it into a competitive advantage.
- Improve feasibility (expand audience network to support niche use cases, different sampling techniques, etc.)
- Providing an expert point of view to enable Product to build automation systems to improve efficiency. Collaborating with product teams to create tooling that automates human processes for programming, fieldwork, feasibility, and data QA.
- Increasing net new capabilities to drive New Business Opportunities:
- Collaborating across the organization to successfully operationalize new research Knit can support - new capabilities, use cases, and audiences
- Own company-level objectives, key results, and KPI's - specifically for improving the strategy for execution, delivery and reporting
- Driving people operations decisions for the Research Operations Function (process mapping, organizational design, capacity management, staff forecasting, recruiting, hiring, onboarding, performance management, conflict resolution, and morale building)
Requirements
- 7+ years in the insights and market research industry - our ideal candidate has worked in a market research tech agency, leading research operations
- Proven track record of having built and scaled complex sampling operations for multiple research methodologies (quick-turn, quant & qual).
- Our ideal candidate has cross-functional experience leading and enabling both internal and external teams on research ops processes from idea to full implementation.
Nice to have
- Director of Research Operations
- CTO and Co-Founder
- Supervisory Responsibility:
- Both are India based.
- This leadership role will be responsible for overseeing the Knit research operations, programming, quality assurance (QA), and fieldwork teams.
- Total of 10 people, all offshore
- USA, NYC preferred.
- If not located in NYC, this role will be expected to travel to NYC approximately once a month.
Compensation
- In accordance with New York pay transparency requirements, the salary range for this role is $160,000 - $200,000.
- Final compensation will be determined based on the candidate's level, experience, and qualifications upon joining Knit.
- In accordance with New York pay transparency requirements, the salary range for this role is listed below.
Company info
- A little about us Knit is the The Researcher-Driven AI Platform helping researchers run agency-quality quant + qual research at DIY costs & speed.
- Our Company Values We are the Championship Team.
- We are the Championship Team.
This listing is sourced directly from Knit's careers page and normalized into a canonical job model.