Jellyfish

Program Delivery Lead

New York · Contract

Sponsorship not specified$130k-$200kDetected 8 days ago

LLMsSalesforceRecruitingLeadershipCommunication

About the role

Jellyfish is a global digital marketing agency; a unique fusion of tech enthusiasts, creative minds, and media and data experts all united to empower our clients along their digital journey.
Join us in shaping a future where business growth and personal fulfilment go hand in hand.
This is a high-impact leadership role that demands a blend of creative empathy, delivery & operational rigor.

Responsibilities

Process & Workflow: Architect and refine end-to-end creative workflows that ensure "Operational & Delivery Excellence" across strategy, design, production, and language services.
Tech Integration: Drive team adoption of Pencil Pro and other proprietary tools to automate and enhance creative output.
AI Transformation: Support the operational rollout of Gen AI transformation initiatives, ensuring AI tools are seamlessly integrated into the client creative lifecycle.
Utilization & Profitability: Monitor and optimize the efficiency of the project delivery teams for the Global client business.
Resource Management: Partner with Capability Leadership, Talent Acquisition and Staffing to ensure the right-level of resources and talent are assigned to each client engagement.
Program Management: Work with IPs to drive the overall schedules & workflow of all client projects/programs centrally to ensure consistency of process across the business, standardized approach to scoping as well as delivery accountability against budget and scope with excellence.
Finance & Ops: Collaborate with Finance to manage budgets, track margins, and ensure creative projects are delivered profitably.
High-Stakes Account Support: Provide dedicated delivery oversight for this account globally
Client Management: Bridge the gap between creative teams and client partners to ensure delivery meets client-specific operational KPIs.
As the Program Delivery Lead at Jellyfish, you are the delivery heartbeat of the relationship of our largest global client.

Requirements

10+ years in delivery leadership within a global digital agency or fast-paced creative tech environment.
Strong Understanding of Operational Systems: Deep experience building processes, and working within systems such as Salesforce and beyond.
Note: We emphasize skills, expertise and behavioral attributes over years of experience and traditional degrees.
If you are unsure if an email with a job offer you have received is genuinely from Jellyfish, or if you suspect any fraudulent activity, please report it to talentacquisition@jellyfish.com.
We emphasize skills, expertise and behavioral attributes over years of experience and traditional degrees.
The Mindset: You speak "Creative Delivery" and "Operations" fluently. You understand the nuances of strategy, creativity & ideation married to technology and AI adoption and live for a perfectly optimized process to deliver.
Global Navigation: Proven ability to manage multi-shore teams (specifically India and LATAM) and navigate complex stakeholder maps across HR, Finance.
Note: We emphasize skills, expertise and behavioral attributes over years of experience and traditional degrees. If you want to join our collaborative team, we invite you to apply today with your resume in English.
Additional Information
Join Jellyfish and experience a workplace where we prioritize your growth, celebrate your contributions, and empower you to tailor your work environment to suit your needs
💰Reward: You'll be eligible to join our discretionary annual bonus scheme and 401k retirement plan.
🏥 Healthcare plans: Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.
💫 Custom Work Environment: Work remotely for up to 60% of your days and shape your day between 8am. and 6:30pm with flexible working hours.
👪 Family Support: Enjoy 14 weeks of paid leave for primary caregivers and 4 weeks of paid leave for secondary caregivers.
All your information will be kept confidential according to EEO guidelines.

Nice to have

A genuine passion for how Generative AI is changing the creative landscape (experience with Pencil Pro or similar tools is a major plus).
Experience managing the operational demands of Tier-1 global brands such as Google (tech clients a plus)
AI Fluency: A genuine passion for how Generative AI is changing the creative landscape (experience with Pencil Pro or similar tools is a major plus).
Account Pedigree: Experience managing the operational demands of Tier-1 global brands such as Google (tech clients a plus)

Skills

Deep-diving into AI-driven approaches and ways of working.
Resource & Financial Stewardship

Compensation

The full salary range for this position is between $130,000-200,000 USD, annually, and final offer is dependent on experience.

Benefits

Have peace of mind with our healthcare, vision and dental insurance, plus short and long-term disability and life cover.

Company info

At Jellyfish we believe that our individual differences are our greatest assets.
We are passionate about empowering every employee to reach their full potential and contribute their unique perspectives to our collaborative environment.
We are an equal opportunity employer and firmly believe that a diverse and inclusive workforce drives innovation and leads to better solutions.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other personal characteristics that make them who they are.
Our commitment to embracing diverse perspectives fuels our innovation and strategies that challenge the status quo, reinvent media activation, and craft influential stories for our global clients and their customers.

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This listing is sourced directly from Jellyfish's careers page and normalized into a canonical job model.