waymo
Operations Analyst, Demand Operations & Service Quality
San Francisco, CA, USA · Full-time
Sponsorship not specified$130k-$160kDetected 11 days ago
PythonSQLData AnalysisData ScienceData VisualizationUX ResearchExcelResearchLeadershipCommunicationCollaborationPublic Speaking
About the role
- The Waymo Driver powers Waymo's fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases.
- The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
- This role reports to the Head of Demand Operations & Service Quality.
Responsibilities
- Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver-The World's Most Experienced Driver™-to improve access to mobility while saving thousands of lives now lost to traffic crashes.
- Waymo Operations exists to deliver the Waymo Driver to the world.
- From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver.
- We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.
- The Demand Operations & Service Quality team drives conversion, retention and utilization within local markets via metrics design and oversight, issue mitigation, and key demand opportunities.
- The Ops Analyst, Demand Operations & Service Quality will provide analytical and operational support across the entirety of the Demand Ops & Service Quality team, with a focus on understanding top rider pain points, building dashboards for Ops Managers to self-serve data, investigating escalated metrics, and supporting marketplace enablement.
- Lead analytical reporting cadences for the Demand & Service Quality Operations team - preparing key reports, diagnosing issues, and identifying opportunities for improvement
- Drive key projects to deep dive on operational challenges and improve business outcomes; support local operations managers with insights to elevate the service in their markets
- Design and develop metrics & dashboards to enable operations managers to understand and self-serve data; leverage AI to improve data analysis efficiency
- Create opportunities to upskill local operations managers in data analysis
Requirements
- 5-10 years of experience in analytical roles, with a keen interest in advocating for the solutions your analysis produces
Skills
- Exhibit comfort presenting to senior leadership and mastery in collaborating across stakeholder groups
- Bachelor's degree (Business, Operations, Data Science, Mathematics or related field).
- Experience in a high-growth technology or mobility company
- Familiarity with Python, R, or similar statistical programming languages is a plus
- Previous leveraging data to drive operational improvements
- Previous experience in AV, mobility technology, urban planning or transportation.
Compensation
- $130,000 - $160,000 USD
- The expected base salary range for this full-time position across US locations is listed below.
Benefits
- Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.
Company info
- Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver.
- We are a global team building and scaling the world's first and leading autonomous fleet and operations platform.
- At Waymo, we are dedicated to building a culture that promotes collaboration and celebration.
This listing is sourced directly from waymo's careers page and normalized into a canonical job model.