centipede
Customer Service Specialist II
Clearfield, Pennsylvania · Mid
Sponsorship not specifiedDetected 20 days ago
Outbound SalesExcelCustomer SupportCommunicationOrganizational SkillsMicrosoft Office
About the role
- We Need Your Next-Level Service Mindset at the Best in Pests.
- As part of the Orkin team, you'll be critical to helping our customers feel we've delivered on our promise.
- You'll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.
Responsibilities
- You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for Orkin Pros.
- Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules-don't worry, we will train you!
- Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
- Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
- That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.
- Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that's counting on you.
Requirements
- Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.
- That means no industry experience required to start building your career.
- Demonstrated ability to prioritize tasks and manage time efficiently
- What will my work environment be like?
- Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:
- Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time. Be able to regularly lift and/or move up to 25 pounds.
- Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
Nice to have
- ROL), headquartered in Atlanta, GA
- Are you ready to join the Best in Pests?
- What do you need to be successful?
- Previous experience in Customer Service or Sales preferred
- High School Diploma or equivalent required
- Excellent interpersonal and communication skills
- Basic computer skills in various software and web-based applications
- Proficient in Microsoft Office
Compensation
- Pay of USD $16.50 to $17.50 hourly
Benefits
- You'll have more than a job -you'll have a career with growth potential and benefits that go beyond the basics.
- This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program.
- What type of benefits will you receive?
- Comprehensive benefits package including life Insurance
Company info
- Leading with empathy and a service mindset, you'll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.
- Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
Apply directly at centipede →Create a free account for alerts like thisView centipede immigration profile
This listing is sourced directly from centipede's careers page and normalized into a canonical job model.