Flywire

Payment Experience Associate (Spanish or Portuguese Speaker)

Boston, MA, United States · Full-time

Sponsorship not specified$40k-$52kDetected 34 days ago

Data AnalysisRecruitingCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoring

About the role

We, at Flywire, are seeking a Payment Experience Associate.
As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process.
You will liaise closely with all departments in a fast-paced environment where growth and change are the norm.

Payment Experience roles at Flywire are not your typical 'support' roles.
The role offers a strong base to build a career within Flywire.
Develop a substantial understanding of the company's products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users.
Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue.
Support in training new team members as needed and guide Associate I in best practices.

Business proficiency in English and Spanish or Portuguese.
Ability to work business hours aligned with the US Pacific Time zone
Experience communicating with a global customer base and/or demonstrate an empathetic and cultural-aware communication style.
Demonstrates ability to train and gain substantial understanding of Flywire products and payment methods, applying knowledge and skills to handle a broad range of tasks.
Possesses knowledge of more complex customer scenarios and a wider array of solutions, with an understanding of customer feedback mechanisms and their role in service improvement.

3 years of experience in customer support, a background in banking or payments is a plus.

Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments.
We've scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow.
The Opportunity:
As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer's problems.
A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries.
You're highly skilled at uncovering customers' needs, then following through with enlightening solutions.
Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally.

This listing is sourced directly from Flywire's careers page and normalized into a canonical job model.