Flywire

Flywire

Payment Experience Associate (Spanish or Portuguese Speaker)

Boston, MA, United States · Full-time

Sponsorship not specified$40k-$52kDetected 127 days ago
Data AnalysisRecruitingCustomer SupportLeadershipCommunicationCollaborationProblem SolvingMentoring

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 5 green-card filings in this occupation, 100% were for a worker who already held the job.

Files H-1B transfers

1 transfer filing in the last year, covering 1 worker. Median labor-condition decision: 8 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • We, at Flywire, are seeking a Payment Experience Associate.
  • As part of this role, you will be the first person customers connect with Flywire who guides them through their payment process.
  • You will liaise closely with all departments in a fast-paced environment where growth and change are the norm.

Responsibilities

  • Payment Experience roles at Flywire are not your typical 'support' roles.
  • The role offers a strong base to build a career within Flywire.
  • Develop a substantial understanding of the company's products, services, and policies to provide accurate, efficient and personalized solutions to Flywire users.
  • Carry out proactive payer outreach, as needed, to support the completion of a booking or the resolution of an issue.
  • Support in training new team members as needed and guide Associate I in best practices.
  • Starts analyzing customer data trends, identifying common issues, and reporting them to higher-level support.

Requirements

  • Business proficiency in English and Spanish or Portuguese.
  • Ability to work business hours aligned with the US Pacific Time zone

Nice to have

  • 3 years of experience in customer support, a background in banking or payments is a plus.

Compensation

  • $40k-$52k

Benefits

  • Be highly flexible and open to change in job responsibilities, processes, and procedures as the company grows and evolves.
  • Ability to work flexible hours, including weekends and public holidays, when there is business needs.

Company info

  • Flywire is a global payments enablement and software company, founded more than a decade ago to solve high-stakes, high-value payments.
  • We've scaled into new regions and industry verticals and expanded our product offerings to deliver meaningful value to our clients around the world.
  • Today we support more than 5,100 clients across the global education, healthcare, travel & B2B industries, with diverse payment methods across 240 countries & territories and more than 140 currencies.
  • With over 1,400+ global FlyMates, representing more than 40 nationalities, and in 15 offices world-wide, we're looking for FlyMates to join the next stage of our journey as we continue to grow.
  • The Opportunity:
  • As the first point of contact at Flywire, you will be equipped with broad knowledge of Flywire's core business capabilities, which alongside your positive attitude and the support of our amazing global team, allows you to troubleshoot any aspect of our payer's problems.
  • A Payment Experience Associate is a problem-solver, who is excited to be a part of a spirited team and is a knowledge expert to solve complex payment inquiries.
  • You're highly skilled at uncovering customers' needs, then following through with enlightening solutions.
  • Resilience, curiosity, cultural awareness, and empathy are key traits, as your day-to-day will be filled with communicating internationally.
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This listing is sourced directly from Flywire's careers page and normalized into a canonical job model.