T-Mobile

T-Mobile

Mobile Associate, Store-in-Store - Retail Sales, Bilingual Preferred

North Miami, Florida · Part-time

Sponsorship not specifiedDetected 5 days ago
SalesExcelCustomer SupportLeadershipCommunicationMentoring

About the role

  • That's how we're UNSTOPPABLE for our employees!
  • They are obsessed with the connected world and thrive in a high-traffic environment, where technology innovations, customer needs and the Retail experience are continuously evolving.
  • They are skilled at identifying customer needs and are passionate about educating, demonstrating, and recommending solutions.

Responsibilities

  • Will perform skills practicing, knowledge sharing, store operations, opening and closing procedures.
  • Builds relationships with nearby leadership and teams to help support the customer experience from account set up, to device support and account servicing.
  • We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.
  • Mobile Associates, Store-in-Store are an integral part of the Retail Team responsible for bringing the T-Mobile brand to life within National Sales partner locations, where active customer engagement is crucial for success.

Requirements

  • Travel Required (Yes/No): No

Nice to have

  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred. (Preferred)
  • Hourly Base Pay: $18.00, plus $5.00 per hour training pay.

Skills

  • Coaching (Required)
  • Communication (Required)
  • Consultative Selling (Required)
  • Customer Communications (Required)
  • Customer Education (Required)
  • Customer Engagement (Required)
  • Customer Needs Identification (Required)
  • Customer Referrals (Required)
  • Customer Satisfaction Management (Required)
  • Customer Service (Required)
  • Leadership (Required)
  • Product Knowledge (Required)

Compensation

  • $18.00, plus $5.00 per hour training pay.
  • Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay.
  • Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year.
  • All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.
  • And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
  • All team members receive a competitive base salary and compensation package - this is Total Rewards.

Benefits

  • Education and Work Experience:
  • At T-Mobile, our benefits exemplify the spirit of One Team, Together!
  • A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.
  • Full and part-time employees have access to the same benefits when eligible.
  • We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
  • To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.
  • As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities!
  • Our Total Rewards Package ensures that employees get the same big love we give our customers.

Company info

  • And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
  • Proactively engages with a broad range of customers in a highly-traffic retail environment. You will use digital tools, communicate effectively, educate customers, and showcase the value of T-Mobile solutions.
  • By recommending wireless solutions, and an onboarding solution centric to helping customers understand how to self-serve and utilize the T-Mobile app for wireless needs, you will deepen relationships with customers and ensure their satisfaction.
  • You will continuously learn and improve your skills to provide the best possible experience for our customers.
  • As part of these procedures, you will carry keys to the kiosk cabinets, lock/secure kiosk and assets, and report any lost keys or assets to your manager.
  • As part of your role, you will have the ability to perform price overrides for our specialty offers specific to National Retail.
  • Partner with nearby store locations to properly/fully on-board customers.
  • You will proactively reach out to potential customers to further drive sales activity in your location.

Equal opportunity

  • T-Mobile USA, Inc. is an Equal Opportunity Employer.
  • Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Visa & Work Authorization

  • Legally authorized to work in the United States
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This listing is sourced directly from T-Mobile's careers page and normalized into a canonical job model.