City of Aurora

Manager Of Operations- Aurora 911

Tallyn's Reach Library, United States of America

Sponsorship not specifiedDetected 42 days ago

Customer SupportLeadershipCommunicationCollaborationProblem SolvingMentoring

About the role

Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization.
Please note, the City of Aurora will conduct ongoing screenings of applications on a first-come, first-serve basis; as soon as we determine a qualified pool of applicants exists, this position may be closed without notice.
Essential Personnel: - Members of Aurora911 are considered essential personnel and are subject to call back, extended shifts and other forms of mandatory overtime to ensure continuity of emergency services to the city.

Support a flattened leadership model where influence, presence, and relational trust are valued above hierarchy, and where supervisors and line-level contributors participate actively in shaping operational excellence.
Coach and develop first-line supervisors through observation, guided decision-making, and timely feedback that build confidence, accountability, and leadership skills.
Identify individual development needs and create growth plans to prepare supervisors for expanded responsibility and leadership succession.
Maintain real-time awareness of operational activity, service levels, supervisor performance, and employee workload to ensure alignment with Aurora911 standards.
Collaborate with supervisors to interpret performance data and turn insights into coaching, workflow adjustments, or resource decisions.
Ensure operational decisions support both immediate service needs and long-term strategic priorities defined by department leadership.

Bachelor's Degree from an accredited institution with course work in business, public administration, organizational communications, information technology or an industry-related field.

Translate operational data into actionable leadership and workflow improvements.
Facilitate performance and development conversations with tact and accountability.
Resolve conflict and performance issues using emotional intelligence and clarity.
Write and present professional summaries, analyses, and recommendations.
Navigate interagency partnerships with professionalism and influence.
Abilities:
Anticipate and address emerging operational or personnel issues proactively.
Demonstrate composure, fairness, and objectivity during complex situations.
Balance short-term operational needs with long-term organizational development.
Influence and align others through collaboration, credibility, and trust.
Interpret and apply Federal, State and local policies, laws and regulations.
Essential Personnel:

$99, 166 - $154,948 annually
The deadline to submit applications is July 1st, 2026.
Please note, the City of Aurora will conduct ongoing screenings of applications on a first-come, first-serve basis; as soon as we determine a qualified pool of applicants exists, this position may be closed without notice.
The Manager of Operations leads and develops first-line supervisors while ensuring seamless operational performance across Aurora911.
The Manager maintains a visible, engaged leadership presence, coaching supervisors through instruction, observation, and feedback to build confidence, decision-making, and people-leadership skills.
By ensuring 24/7 operational continuity and consistently high-quality service delivery, this role safeguards reliable emergency communications for the community.

Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision.
Well-Funded General Employees Retirement Plan

Make a difference in the lives of real people every day
On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement

This listing is sourced directly from City of Aurora's careers page and normalized into a canonical job model.