NABIS
Payment Operations Team Lead
Remote, USA · Full-time
Sponsorship not specified$65k-$80kDetected 12 hours ago
Outbound SalesAccountingExcelQuickBooksLogisticsERPZendeskAR/VRLeadershipCommunicationProblem SolvingTime ManagementMentoringAdaptabilityOrganizational Skills
About the role
- This three-party payment flow, layered on top of high transaction volume and evolving systems, makes payment operations and reconciliation meaningfully more complex than a typical AR/AP function.
- This includes reconciling the Due to Consignor liability account, confirming fees and rates are set up and applied correctly before funds move, and making sure outbound brand payments are submitted to the bank on schedule.
- This is a highly detail-oriented role suited to someone who is comfortable owning a liability account, is unfazed by imperfect systems, and can supervise, mentor, and hold a team accountable to a high standard of accuracy.
Responsibilities
- Own the Brand Payment cycle: reconciling incoming payments from retailers and outgoing remittances to brands, ensuring both sides are accurate.
- Identify root causes of recurring payment or reconciliation errors and drive fixes or workaround processes.
- Own onboarding and training for new team members
- Own onboarding and training for new team members; build and maintain SOPs that reflect current systems and workarounds.
- Systems, Escalations & Cross-Functional Support
- Serve as the escalation point for issues from Brand Payments Associates, brands, retailers, and cross-functional partners (Operations, Cash Applications, Accounting Operations, etc.), looping in the Manager as needed.
- Build reliable manual checks and workarounds due to system integration complexities
- Lead and attend calls with brand partners on payment-related questions or issues.
- Partner with the Manager/Supervisor on special projects, process improvements, and systems enhancements.
- Nabis is seeking to create a diverse work environment because all teams are stronger with different perspectives and life experiences.
Requirements
- Enthusiasm and ability to learn new software and adapt as processes and systems evolve.
Nice to have
- experience in distribution, marketplace, consignment, or e-commerce payment models (vendor/seller-style operations) is a strong plus.
- experience with QuickBooks, Sage, or ERP systems is a plus.
- Previous experience in a customer-facing role within finance, accounting, or logistics is highly preferred.
- 3-4+ years of experience in accounting, finance operations, or payment operations
- Proficiency with financial systems
- Bachelor's degree in Accounting, Finance, or a related field preferred.
Skills
- Reconciliation and analytical problem-solving
- High, sustained attention to detail
- People management: mentoring, coaching, and holding staff accountable
- Comfort managing offshore/remote teams that need close oversight
- Resourcefulness working around inadequate or error-prone systems
- Proactivity and autonomy
- Time management and prioritization under volume
- Effective written and verbal communication
- Flexibility and adaptability
- Ability to thrive in a fast-paced, high-volume, complex business model
- Compensation & Benefits:
- Salary: $65,000 - $80,000
Compensation
- Competitive salary
- Salary: $65,000 - $80,000
- We are a fast-growing distribution company operating a multi-sided marketplace model: retailers place and pay for orders, we collect and process those payments, and we in turn remit funds to the brands whose products move through our platform, net of applicable fees.
Benefits
- Unlimited PTO and paid holidays
- Medical/Dental/Vision offered to all full-time employees
- We do not discriminate on the basis of race, gender, religion, color, national origin, sexual orientation, age, marital status, veteran status, or disability status.
Equal opportunity
- Nabis is an Equal Opportunity Employer
This listing is sourced directly from NABIS's careers page and normalized into a canonical job model.