methodco

Front Desk Concierge - Roost Cleveland

Cleveland, OH

Sponsorship not specifiedDetected 60 days ago

CommunicationOrganizational Skills

About the role

About ROOST Cleveland ROOST Cleveland brings the signature ROOST apartment ‑ hotel experience to the heart of downtown Cleveland.
Steps from the city's cultural institutions, restaurants, and lakefront, ROOST Cleveland is an inviting home base for exploring the best of the city.
As the first point of contact in the guest experience, you'll ensure the safety, comfort, and seamless experience of all guests throughout.

Manage check ‑ ins, check ‑ outs, and reservation inquiries
Monitor building access and maintain a secure, calm environment
Maintain accurate records, logs, and daily reports
Support light administrative tasks and prepare materials for the team
Collaborate with housekeeping, maintenance, and management as needed
Method Co. is a boutique hospitality company that develops, designs, and operates a portfolio of hotels, restaurants, and apartment-style accommodations across the country.
With a focus on culturally relevant and design-driven experiences, Method Co. creates spaces that blend thoughtful service, elevated design, and a deep sense of place.
Set within a beautifully restored historic building, it offers spacious studio, one ‑, and two ‑ bedroom apartments designed for both short visits and extended stays.
Each residence features full kitchens, in ‑ unit laundry, curated furnishings, and warm, modern design details that make every stay feel like home.

Strong attention to detail and organizational skills <span data-ccp-props="{"134233117":false,"134233118":false,"33

Welcome and assist guests with warmth, professionalism, and efficiency
Respond promptly to guest requests, questions, and concerns
Conduct property walkthroughs and report any maintenance or safety issues
Handle phone calls, emails, and guest communications
Ensure the lobby and front desk areas remain clean, organized, and guest ‑ ready
1+ year of front desk, concierge, or guest ‑ service experience (hotel or luxury residential preferred)
Strong communication skills and a naturally warm, guest ‑ focused demeanor
Ability to remain composed, professional, and attentive during quiet or high ‑ pressure moments

Guests enjoy access to thoughtfully designed common spaces, a fitness center, and attentive service that blends boutique ‑ hotel hospitality with residential comfort.

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