Genesys

Senior AI Architect (Presales)

Texas, USA, USA · Senior

Sponsorship not specified$135k-$237kDetected 71 days ago

Cloud PlatformsRESTMachine LearningNLPLLMsRAGAgentic AIProcess ImprovementCommunicationCollaborationMentoringPublic Speaking

About the role

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.
Define how success is measured for AI-driven experiences, including accuracy, containment, customer satisfaction, and business impact.
Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location.

Design end-to-end AI systems for customer experience use cases.
Architect reliable, production-ready AI solutions that go beyond prompt design, combining LLMs, deterministic workflows, tools, and orchestration layers.
Create test sets, evaluation methodologies, and feedback loops to continuously improve performance.
Translate technical quality metrics into business-relevant outcomes to support customer decision-making and adoption.
Design how AI systems incorporate dynamic context such as customer data, interaction history, and external signals.
Optimize context management and prompt structure to maximize relevance while managing token limits and response quality.
Design for scalability, latency, and cost efficiency in enterprise environments.
Evaluate and optimize AI solutions for real-world constraints, including response time (especially for voice), throughput, and cost at scale.
Make informed tradeoffs across model selection, caching strategies, and architecture patterns to deliver performant and economically viable solutions.
Ensure designs meet enterprise expectations for reliability and responsiveness.

Ability to make and defend architecture tradeoffs across latency, cost, explainability, governance, multilingual requirements, and business risk.
Business Value Orientation: Ability to identify opportunities for process optimization and recommend AI-driven solutions that enhance customer outcomes and operational efficiency.
Executive Presence: Proven ability to influence CIO/CTO decision-makers.

This role has a market-competitive salary with an anticipated base compensation range listed below.
$134,900.00 - $237,300.00

Leverage expert-level knowledge of Genesys AI capabilities to articulate and demonstrate product value to customers and prospects.
Practical experience designing prompts, context strategies, and orchestration flows as part of a broader system architecture, rather than as a standalone discipline.

This listing is sourced directly from Genesys's careers page and normalized into a canonical job model.