Fanatics Collectibles
Service Desk Analyst I
New York, NY, United States · Full-time
Sponsorship not specified$29k-$36kDetected 12 hours ago
SwiftExcelCustomer SupportCommunicationProblem SolvingCritical ThinkingAdaptabilityOrganizational SkillsMicrosoft OfficeCompTIA
About the role
- Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
- About the Company Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology.
- As a Service Desk Analyst I in Technical Services, your role includes managing Tech service requests via our ticketing system, walk-ups, and direct emails.
Responsibilities
- Diverse Endpoint Support: Provide robust and responsive technical support for various endpoints including Windows and Mac computers, printers, BYOD (Bring Your Own Device) phones, and digital signage.
- Documentation: Responsible for meticulous documentation, encompassing taking detailed notes on user-reported problems, formulating potential resolution steps, and efficiently managing the influx of support requests.
- This role requires keen attention to detail and strong organizational skills to ensure accurate and comprehensive records are maintained, aiding in swift and effective problem-solving and enhancing the overall efficiency of the support process.
- Provide robust and responsive technical support for various endpoints including Windows and Mac computers, printers, BYOD (Bring Your Own Device) phones, and digital signage.
Requirements
- College degree, or related work experience.
- Minimum of 2 years of experience in IT support.
- Ability to lift computer equipment, including monitors and printers, which may weigh up to 60 lbs.
Nice to have
- Comptia certifications (e.g., A, Net, etc.) is a plus.
Compensation
- The salary range represents base pay only and does not include short-term or long-term incentive compensation.
Benefits
- Diligently document resolutions and processes in the knowledge base, enhancing the team's collective knowledge and efficiency, and exemplifying the values of teamwork and continuous learning.
Company info
- Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods
- collect physical and digital trading cards, sports memorabilia, and other digital assets
- and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans
- a global partner network with approximately 900 sports, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes
- Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology.
- Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles.
- As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports and engages more than 81 million fans.
- Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.
- You'll document user problems, suggest resolutions, and handle the flow of support requests, escalating to other departments when necessary with detailed notes and diagnoses.
- You'll also use, create, edit, and maintain the Knowledgebase, which includes SOPs and troubleshooting steps for common issues.
- Prioritizing first-class customer service is essential to ensure a positive user tech support experience.
- Fanatics is building a leading global digital sports platform.
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This listing is sourced directly from Fanatics Collectibles's careers page and normalized into a canonical job model.