Nuts.com
Product Manager of Retention
Jersey City, NJ
Sponsorship not specified$145k-$165kDetected 4 days ago
A/B TestingProduct ManagementProduct Strategy
About the role
- This role sits at the intersection of customer experience, data, and lifecycle marketing.
Responsibilities
- Own the retention product roadmap end to end - onboarding flows, replenishment and reorder, loyalty, win-back,subscription (Auto-Delivery) growth and experience, and post-purchase experiences - prioritizing the work that most durably improves cohort retention.
- Move the metric that matters. Own blended 12M LTV as your key metric, but break it down into faster feedback loop chunks, set defensible targets, and tie every initiative back to retention, repeat rate, and customer lifetime value.
- Design experiments, measure what matters, and partner with Data to make our customer experience smarter with every interaction - from segmentation to proactive CX workflows.
Requirements
- You have 5+ years of product management experience, with a track record of shipping experiences and programs that measurably improved retention, repeat rate, or lifetime value.
- You understand retention curves, cohort analysis, and LTV, and you can translate them into a roadmap of iterative experiments and big bets.
- You are a systems thinker.
- You can take a tangle of lifecycle touchpoints and quality issues and turn it into a sequenced, actionable roadmap that adapts as we learn more.
- Bachelor's degree in elated field
- Minimum 5 years of product management experience, preferably in eCommerce, DTC, or subscription businesses, with direct ownership of retention, lifecycle, or growth products
Skills
- Engineering is focused on customer and business outcomes, not just shipping.
- Hypothesis-Driven Execution.
- Brand & Performance Together.
- Speed that quietly accrues fragility or risk is a long-term loss.
- Operate With Context.
Compensation
- $145,000 - $165,000 plus annual bonus
Benefits
- Annual Salary Range: $145,000 - $165,000 plus annual bonus
- Excellent benefits including a 401K Match
- Paid Maternity, Adoption and Paternity leave
- Nuts.com is a self-funded, profitable, rapidly growing multi-channel DTC specialty food and wellness company with over 550 people on our team.
Company info
- We don't think in channels - we think in customers, and we don't think departments matter beyond the skills and context they bring.
- We don't believe in "best practices" or "industry KPIs." We don't care about "benchmarks" - instead we work to be the best we can possibly be.
Equal opportunity
- Nuts.com is an equal opportunity employer.
- Applicants with disabilities who require assistance or accommodation during the application or interview process should reach out to us at people@nuts.com
- equal opportunity employer.
Visa & Work Authorization
- ideration for employment without regard of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, immigration status, age, sex or gender (including pregnancy), gender identity or
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This listing is sourced directly from Nuts.com's careers page and normalized into a canonical job model.