Impact.com

Internal Systems Engineer (Applied AI)

Columbus; New York City, Santa Barbara; Remote · Contract

Sponsorship not specified$140k-$160kDetected 56 days ago

JavaScriptTypeScriptPythonCI/CDRESTLLMsRAGLangGraphAI OrchestrationJiraSalesforceCustomer SuccessCustomer SupportZendeskSystems EngineeringManual TestingShopifyCollaborationMentoring

About the role

As consumers increasingly rely on recommendations from people and communities they trust, impact.com helps brands show up where it matters most.
This is a highly practical, application-focused engineering position instrumental to our AI transformation.
You will integrate applied AI into our workflows using modern frameworks.

Responsibilities

impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow by enabling them to discover, manage, and scale partnerships across the entire customer journey.
From affiliates and influencers to content publishers, brand ambassadors, and customer advocates, impact.com empowers brands to drive trusted, performance-based growth through authentic relationships.
Its award-winning products - Performance (affiliate), Creator (influencer), and Advocate (customer referral) - unify every type of partner into one integrated platform.
Today, over 5,000 global brands - including Walmart, Uber, Shopify, Lenovo, L'Oréal, and Fanatics - rely on impact.com to power more than 350,000 partnerships that deliver measurable business results.
Reporting to the Manager of Customer Operations Systems, the Internal Systems Engineer (Applied AI) is a specialized, high-impact builder role dedicated to supercharging our Customer Operations teams (Support, Success, Onboarding, Implementation).
building, hosting, monitoring, maintaining, and eventually retiring them when they're no longer needed.
Many job descriptions define themselves as "critical" or "pivotal." This role genuinely is. impact.com has thousands of clients, millions of partners, endless data, and complex multi-system processes.
You understand CI/CD for AI systems and can build regression testing pipelines.

Requirements

Experience integrating with knowledge base platforms (like Gitbook or similar documentation sites).
Proven experience taking automation projects from concept to deployment within a large, complex organization.
Experience with monitoring and observability for AI systems in production.
Hands-on experience with LLM orchestration frameworks (like LangChain or LangGraph).
You have a knack for seeing how different tools, teams, and data flows interact, ensuring your solutions address the actual problem without creating downstream issues.
Ability to work closely with non-technical business stakeholders.
You have had personal subscriptions to Claude, Gemini, ChatGPT, Cursor, etc.
You are comfortable writing clean, functional code (Python, JavaScript/TypeScript, etc.) to solve operational problems.
API & Integration Expertise: Deep experience working with REST APIs.
Applied AI Engineering: Hands-on experience with LLM orchestration frameworks (like LangChain or LangGraph).
Experience building custom apps or integrations specifically for Freshdesk (or similar enterprise ticketing systems like Zendesk/Jira).
Background working in or building tools for Customer Support, Customer Success, or Onboarding teams.
Experience building internal platforms or developer tools that other teams use to self-serve.

Skills

It is for the passionate tinkerer who also gets carried away exploring custom Salesforce structures and data flows.

Compensation

$140,000.00 - $160,000.00 per year, plus an additional 5% variable annual bonus contingent on Company performance and eligible to receive a Restricted Stock Unit (RSU) grant.
Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.

Benefits

Medical, Dental, and Vision insurance
Flexible spending accounts and 401(k)
That's why we've built a benefits package that supports your well-being, growth, and work-life balance.
Flexible Working: Our Responsible PTO policy means you can take the time off you need to rest and recharge.
We're committed to a positive work-life balance and provide a flexible environment that allows you to be happy and fulfilled in both your career and your personal life.
Health and Wellness: Your well-being is a priority.
Our mental health and wellness benefit includes up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage.
A Stake in Our Growth: We offer Restricted Stock Units (RSUs) as part of our total compensation, giving you a stake in the company's growth with a 3-year vesting schedule, pending Board approval.
Investing in Your Growth: We're committed to your continuous learning.
Parental Support: We offer a generous parental leave policy, 26 weeks of fully paid leave for the primary caregiver and 13 weeks fully paid leave for the secondary caregiver.
Technology Financial Support: We provide a technology stipend to help you set up your home office and a monthly allowance to cover your internet expenses.

Company info

As a business, we are ensuring we are on the cutting edge - aggressively automating and scaling up what we do with AI.
This role owns a substantial portion of that transformation for a critical part of our business.
At impact.com, we believe that when you're happy and fulfilled, you do your best work.

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This listing is sourced directly from Impact.com's careers page and normalized into a canonical job model.