Boomi
Scaled Customer Success Manager
Canada
Sponsorship not specified$110k-$137kDetected 19 hours ago
Account ManagementCustomer SuccessCommunicationProblem Solving
About the role
- Boomi, the data activation company for AI, powers the agentic enterprise by bringing data to life across the business.
- If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.
- The Boomi Customer Success team lives and breathes these values every day.
Responsibilities
- Develop and maintain a deep understanding of our customer's business objectives, challenges, and opportunities and help deliver value-driven engagements
- Identify, design, and being able to achieve the customer's goals in a short-term relationship
- Deliver proactive and reactive customer success motions through touchpoints that require product knowledge, joint planning, problem-solving and ability to multi-task
- Collaborate with internal teams, including sales, services, support, and product to ensure adoption as well as mitigate any adoption risks
- Proven business and technical acumen to proactively identify customer needs and implement success, adoption, and outcome realization plans
- Have a data-driven and analytical mindset to prioritize, manage, and deliver multiple tasks and initiatives simultaneously
- Creating an Amazing Culture and Building Customer Love are two of our most strategic values at Boomi.
- Develop, test, and iterate on scaled playbooks and engagement strategies
- Boomi strives to create an inclusive and accessible environment for candidates and employees.
Requirements
- 6 years of experience working as either Success Manager, Technical Consultant, Architect, or in other roles with a project, delivery, or technical account management focus
- Technical proficiency and a strong understanding of cloud-based software solutions
Compensation
- Boomi is committed to fair and equitable compensation practices.
- The On Target Earnings (OTE) ranges from $110,000 - $137,000 CAD annually.
- Final compensation will be determined by various factors including the candidate's knowledge, skills, experience, and geographic location.
Benefits
- Bonus Points If You Have
Company info
- Maintain a deep understanding of our platform and make recommendations on how customers can use it to accelerate their business objectives
- Experience working with a large portfolio of customers (+100) and being able to manage multiple accounts at different stages in the life cycle.
- Ability to actively listen to customers and translate their business needs into personalized consultation
- A critical element of Boomi's strategy is helping our customers accelerate their time to value and expand their relationships with Boomi.
- This is a key differentiator for us and we believe that our customers deserve a unique and exceptional experience.
- When we do this well, our customers succeed and Boomi succeeds by increasing our renewal and growth rates.
- You will work with a large portfolio of customers to proactively launch and drive adoption and act as the voice of your customers internally at Boomi.
This listing is sourced directly from Boomi's careers page and normalized into a canonical job model.