Kinexus Group
Customer Care Specialist
Benton Harbor, MI
Sponsorship not specifiedDetected 36 days ago
ExcelCommunicationCollaborationProblem SolvingCritical ThinkingMentoring
About the role
- We work closely with local businesses to connect jobseekers to multiple types of employment from entry level work to professional careers.
- OUR DESIRED OUTCOMES: As the first line of contact visitors have with Michigan Works!, the Customer Care Specialist is expected to be courteous, friendly, helpful and presentable at all times.
- The primary function of the Specialist is to assist with day-to-day operations of the Michigan Works! service center through the provision of excellent customer service.
Responsibilities
- Kinexus is a partner of American Job Centers.
- Team of Teams training in support of the organizational strategies.
- Assist with data entry and administrative support to talent team staff as time allows
- Strong collaboration skills and ability to work with multiple teams within Kinexus Group to streamline services, and maximize all resources in support of the right service at the right time
Requirements
- Bachelor's Degree or equivalent professional experience in business, human services, workforce development, or a related field
- Must be able to lift to 25 pounds at times.
- Must be willing and able to travel approximately 30% of the time between Berrien, Cass, and Van Buren counties.
- Job training and development to ensure you are established and growing in your role.
Nice to have
- Two years of professional experience in business, social services, workforce development, or a related field
- Spanish bilingual ability
Compensation
- Competitive salary & benefits
Benefits
- Accountability to align with the mission, vision and values of Kinexus Group
- Live our values - be bold, be inspirational, be entrepreneurial and be inclusive.
Company info
- Kinexus Group, recognized as one of Nonprofit Times 2017, 2018, 2019, 2020, 2021, 2022 and 2026 Best Nonprofits to Work For, is a cutting-edge community development organization with growing initiatives to create an economically thriving Michigan.
- We are change agents who create solutions for business, workforce, and community challenges to promote economic vitality.
- Ensure timely opening and closure of the Michigan Works! service center
- Understand all Michigan Works! Programs and services to better answer job seeker questions and to triage individuals to their next experience with Michigan Works!
- Gain a thorough understanding of the Wagner-Peyser Act and all program and performance requirements
- Provide excellent customer services to all customers in a friendly, courteous and uplifting manner
- Have up to date knowledge about the Michigan Works! services and respond to all customer inquiries accordingly
- Improve the customer experience by ensuring all customers are attended to promptly and their challenges are resolved
- Ensure all Michigan Works! policies and procedures, code of conduct and guidelines are followed
- Inform/suggest existing and new services to customers/visitors/callers
- Utilize database to perform outreach connections to individuals that have visited the one-stop
- Provide information and navigation assistance with Michigan Talent Connect accounts and Unemployment Insurance
- We spend more waking hours with each other than we do with family or friends, so finding someone that adds to our culture is extremely important.
- Ensure that customers' confidential information is properly protected and only used for official purposes
Equal opportunity
- Kinexus Group is an Equal Opportunity Employer/Program.
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This listing is sourced directly from Kinexus Group's careers page and normalized into a canonical job model.