Transportation Insight
Team Leader, LTL
Austin, TX · Full-time
Sponsorship not specifiedDetected 20 days ago
CRMAccount ManagementOperations ManagementLogisticsProcess ImprovementPerformance ManagementCustomer SuccessCustomer SupportAccount RetentionLeadershipCommunicationCollaborationProblem SolvingMentoringMicrosoft OfficeTransportation Management
About the role
- TRAVEL Yes, to offices and conferences DISCLAIMER The above statements are intended to describe the general nature and level of work being performed.
- All qualified applicants will receive consideration for employment without regard to race, gender, sexual orientation, age, religion, disability, veteran, or any other status prohibited by applicable national, federal, state or local law.
- RECRUITMENT SCAM NOTICE: Transportation Insight/Nolan Transportation Group is aware of scams involving fake job interviews and offers.
Responsibilities
- Maintain a stationary position for extended periods; move about the office, operate computers and files, as needed; and frequently communicate with others.
Requirements
- 3+ years of experience in LTL transportation, logistics, account management, or operations.
- Strong knowledge of LTL processes, carrier operations, and customer service best practices.
- Proficiency with transportation management systems, CRM platforms, and Microsoft Office applications.
- Previous leadership or team management experience preferred.
- Excellent communication, problem-solving, and organizational skills.
- Ability to manage competing priorities in a fast-paced environment.
- Key Competencies
- Leadership & Coaching
- Customer Relationship Management
- Operational Excellence
- Problem Solving & Decision Making
- Process Improvement
- Cross-Functional Collaboration
Nice to have
- Conduct regular one-on-one meetings, performance reviews, and ongoing coaching conversations.
- Monitor team performance metrics and establish action plans to improve results and productivity.
- Assist with hiring, onboarding, and training new team members.
- Foster a positive, collaborative, and customer-focused team culture.
- Oversee daily operational activities for managed LTL accounts to ensure service expectations and customer requirements are consistently met.
- Serve as the primary escalation point for complex shipment issues, service failures, and customer concerns.
- Ensure timely resolution of pickup, transit, delivery, invoicing, and claims-related issues.
- Participate in customer meetings, business reviews, and operational discussions as needed.
Company info
- Lead serves as the primary point of escalation for account-related issues, drives continuous improvement initiatives, and partners closely with Account Managers, Sales, Operations, and Leadership to support customer retention and growth.
- Essential Duties & Responsibilities
- Team Leadership & Development
- Lead, coach, and develop a team of Account Coordinators to deliver outstanding customer support and operational execution.
- Account Operations Management
- Maintain adherence to customer-specific SOPs, service commitments, and internal processes.
- Partner with carriers, internal operations teams, and account managers to proactively address service challenges.
Equal opportunity
- In an effort to recruit, develop and retain top talent, we are committed to a policy of nondiscrimination in all personnel practices to ensure equal opportunity for employment, promotion, and training for a more inclusive workforce.
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This listing is sourced directly from Transportation Insight's careers page and normalized into a canonical job model.