Old National Bank

Client Care Specialist II

Evansville, IN, US · Mid

Sponsorship not specifiedDetected 1 day ago

RecruitingCustomer SupportCommunication

About the role

Overview Old National Bank has been serving clients and communities since 1834.
We continually seek highly motivated and talented individuals as our people are critical to our success.
401K, continuing education opportunities and an employee assistance program are also included in our benefit suite.

Efficiently route calls to the appropriate support area if the inquiry is outside of Client Care guidelines.
Be proactive to recognize concerns related to policy and procedure to drive effective change.
Acquire and maintain in-depth knowledge of retail services and products.
As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving.

Ensure all client phone inquiries are answered with a high degree of courtesy, respect, professionalism, and accuracy.
Team members must be available to perform the essential functions of the role whenever they are scheduled to work.
Team member must possess a high degree of courtesy, respect, professionalism, and accuracy while handling a variety of customer inquiries and/or issues.

Continuously seeks and applies knowledge leading to a best-in-class client experience.
Passionately serves internal/external clients with excellence.
Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs and mitigate risks.
Prior customer service experience preferred.
Excellent verbal/written communication skills.
Experience communicating through online channels such as chat and email.
Bilingual communication skills helpful, but not necessary.

The salary range for this position is $17.00/Hr. - $29.75/Hr..
Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled.
Salary Range The salary range for this position is $17.00/Hr. - $29.75/Hr..

In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance.

Consistently demonstrates Old National's culture and values in daily interactions.
Reduced risk to the bank and our clients.
Stronger client relationships.
Overall understanding of the Call Center's role and impact in the organization.
Meet or exceed service goals set by the department.
Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles.
As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law.
We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, to fill a specific position.
Our culture is firmly rooted in our core values.
We are optimistic.
We are collaborative.
We are inclusive.
We are agile.
We are ethical.

This listing is sourced directly from Old National Bank's careers page and normalized into a canonical job model.