Ttecdigital
Engineering Tech Lead
Toronto, Ontario · Full-time
Sponsorship not specifiedDetected 10 days ago
PythonGoGCPKafkaWebSocketsMachine LearningLLMsRAGCRMVoIP
About the role
- This is a startup environment on a fast train: 1-week sprints, Friday demos, fail fast and move forward.
- Services on the event bus (NATS-class) · high-throughput transactional data models and WebSocket backends
- Your track's slice - AI/ML pipelines (RAG, streaming inference, eval) or connectors (CCaaS/CTI, CRM, SIP/RTP) or core platform services
Responsibilities
- Lead developer role, three specialization tracks. We build voice, desktop, intelligence, and AI combined into a single real-time platform - event-driven, high-throughput, low-latency.
- A tech lead here is a player-coach - you write the hardest code in the squad, and you lead it.
- You'll build Go services on the event bus, AI/ML services and pipelines, or connector frameworks to CCaaS/CRM/telephony - most engineers here end up touching more than one.
- What you'll own:
- TTEC Digital seeks an Engineering Technical Lead to join our team.
Requirements
- 9+ years hands-on
Nice to have
- your squad demos working software every Friday.
- Event-driven systems in production (NATS / Kafka / Redpanda-class) - you think in pub/sub.
- Heavy WebSocket, real-time, low-latency.
- M id-tier or better hands-on AI experience in the code and product - you've built with LLM APIs, embeddings, RAG, or model serving, not just chatted with a bot.
- And you use AI-assisted development daily to multiply your velocity.
- Strong ++ for data graph/knowledge graph background, or hands-on AI/ML model experience (training, serving, eval).
- Efficiency in development - we deal in speed.
- You ship clean code fast, unblock yourself, and your estimates hold.
Skills
- data models, event bus, plugin runtime.
- deeper Python, production GenAI/NLU, streaming inference, eval frameworks, RAG.
Benefits
- Our vision is the same, a place where employees know they can thrive.
Company info
- At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process.
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This listing is sourced directly from Ttecdigital's careers page and normalized into a canonical job model.