CSI
Agency Care Specialist
Remote/Nationwide, USA
Sponsorship not specified$25k-$35kDetected 6 days ago
Customer SupportCommunicationCollaborationProblem SolvingAdaptabilityOrganizational Skills
About the role
- CSI is a rapidly growing national specialty pharmacy.
- This role serves as a vital clinical liaison between patients, agency nurses, the Clinical Nurse Supervisor, and the Agency Intake Liaison.
- By supplying your phone number, you agree to receive communication via phone or text.
Responsibilities
- Collaborate closely with the Clinical Nurse Supervisor and Agency Intake Liaison to support onboarding, compliance tracking, and agency service coordination.
- Maintain accurate documentation of all patient interactions, including urgent requests, complaints, and service issues.
- Support administrative tasks such as scanning, organizing records, and preparing scheduling materials.
- Provide the highest level of professionalism, responsiveness, and communication to build and maintain the maximum customer base possible.
- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
- Technical Skills - Strives to continuously build knowledge and skills, Shares expertise with others.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Whether you work directly with patients or behind the scenes in support of the business and its employees, you will use your expertise, experience, and skills to support our patients and our mission.
- The Agency Care Specialist (ACS) supports the mission of the Agency Operations and Partnership Team (AOPT) by advancing high-quality, patient-centered care through a blend of clinical and administrative coordination.
Requirements
- Must possess the ability to multi-task and frequently change direction.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
Compensation
- Pay Range: $25 - $35/hr (DOE)
Company info
- At CSI Pharmacy (CSI), we are on a mission to provide specialty pharmacy services to patients with chronic and rare illnesses in need of complex care.
Equal opportunity
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
This listing is sourced directly from CSI's careers page and normalized into a canonical job model.