Japanese Friendship Garden OF Phoenix

Japanese Friendship Garden OF Phoenix

Membership & Volunteer Engagement Coordinator

Phoenix, AZ · Full-time

Sponsorship not specified$30k-$50kDetected 14 days ago
CRMCommunicationCollaborationAdaptability

About the role

  • Supervise Saturday volunteer activities, serving as the on-site coordinator.
  • Assist with private tours and docent-led programming in collaboration with the Education Curator.

Responsibilities

  • Maintain accurate and current records in the CRM system; generate reports and analyze trends.
  • Collaborate with the Executive Director to strategize membership growth and retention.
  • Provide on-site guest support and recruit members during events and public hours.
  • Volunteer Responsibilities Lead recruitment, on-boarding, and scheduling for all volunteer roles including docents, garden volunteers, and special event support.
  • Maintain and manage volunteer database; generate schedules and performance reports.
  • General Deliver outstanding omotenashi (hospitality) to all guests, members, and volunteers.
  • Perform additional duties as assigned by the Executive Director.

Requirements

  • some additional weekend shifts required
  • $22/hour Schedule: 40 hours per week; Tuesday-Saturday; some additional weekend shifts required; flex and partial remote opportunities available. _________________________________________________________________ Membership Responsibilities Serve as the main point of contact for all membership inquiries-phone, email, and in person.
  • Japanese language proficiency is a plus.

Nice to have

  • generate reports and analyze trends.
  • Cultivate relationships with higher-level members and gather feedback.
  • generate schedules and performance reports.
  • Job Requirements Bachelor's degree or equivalent work experience.
  • Minimum 2 years of experience in membership services, volunteer coordination, or a related field.
  • Strong interpersonal and communication skills with a customer-first mindse t E xperience with CRM or volunteer management software
  • proficient with Microsoft 365 and Zoom.
  • Demonstrated ability to work independently while also thriving in a collaborative environment.

Compensation

  • Lead the planning and execution of the annual Volunteer Appreciation event.

Benefits

  • Manage the full membership lifecycle: signups, renewals, benefits, and outreach.
  • Plan and implement exclusive member programs, events and benefits.
  • Collaborate with Marketing to create and manage member communications-newsletters, benefit updates, and promotions.
  • Coordinating with departments leads to ensure adequate volunteer training, coverage, and job performance evaluations.
  • Develop continuing education and enrichment opportunities for volunteers.
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