Modern Health
Senior Client Manager
Remote - US · Senior · Full-time
No sponsorship$130k-$162kDetected 1 day ago
Data VisualizationSalesforceCustomer SuccessPatient CareLeadershipCommunicationProblem Solving
About the role
- Ideal candidates have prior experience managing large-scale client relationships and are comfortable analyzing data and using it to make strategic and consultative recommendations.
- We're looking for someone who is excited to positively impact the lives of millions in a highly visible role.
- This position is not eligible to be performed in Hawaii.
Responsibilities
- Partner with the Global Client Managers, if applicable, to ensure a consistent, cohesive approach across regions
- Maintain an understanding of diverse cultural nuances that influence client interactions worldwide
- Provide local implementation support in conjunction with the US-based implementation team
- Strategically use data and insights to guide decision making, employing storytelling and actionable recommendations that support long-term success
- Family Support:
Requirements
- Proven success strategically and autonomously managing a book of business, including engaging with executive sponsors, senior leaders, and HR decision-makers
- Track record of achieving high retention, adoption, renewal, and expansion metrics, including closing large expansion opportunities
- Strong problem-solving and analytical skills with the ability to derive actionable insights from customer data (e.g., Salesforce, Gainsight, Looker)
- Demonstrated ability to understand client business landscapes and align solutions to their goals
- Experience & Background
Nice to have
- 10+ years managing client relationships or selling to HR leaders
- Fluency in English is required
- additional languages are a plus
Compensation
- Annual Wellness Stipend to use on items that promote your overall well being
Benefits
- Medical / Dental / Vision / Disability / Life Insurance
- High Deductible Health Plan with Health Savings Account (HSA) option
- Flexible Spending Account (FSA)
- Access to coaches and therapists through Modern Health's platform
- Generous Time Off
- Parental Leave Policy
- Family Forming Benefit through Carrot
- Family Assistance Benefit through UrbanSitter
Company info
- "It Takes a Village" culture. Modern Health has a unique and unabashed culture centered around high empathy and high accountability - with a drive to win. We are energized by bringing together the best talent in the industry to achieve audacious goals focused on making mental health a strength and priority for all.
- We have an obsession to win. We are highly ambitious and passionate about the work that we do. We take pride in delivering excellence and our personal best and we continuously innovate to uniquely solve our customers' needs.
- We are accountable and can rely on each other. We are a team and hold ourselves and each other accountable. We believe in transparent communication and continuous feedback to foster a culture of trust, reliability, and growth.
- We demonstrate empathy. We have a supportive and diverse culture where we bolster and uplift each other as we pursue our lofty goals. We encourage selflessness and a willingness to support others, fostering a collaborative and respectful environment.
- We exhibit a bias towards action. This is a fast-paced environment. We jump into problems and initiate solutions. We empower our people to make decisions and experiment, iterate, and repeat until we get it right.
- Partner and support sales initiatives by representing the Client Management role, organization and how we support and partner with customers
- Support and lead global QBRs/ABRs, including day-to-day reporting requests for global customers
Visa & Work Authorization
- Immigration sponsorship is not available for this position.
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This listing is sourced directly from Modern Health's careers page and normalized into a canonical job model.