Rowan
Store Manager
Palo Alto, CA · Full-time
Sponsorship not specified$75k-$85kDetected 21 days ago
Inventory ManagementCustomer SupportLeadershipCommunicationCollaborationMentoring
About the role
- The Studio Manager oversees the daily operations of our ear piercing studio, ensuring the highest level of customer service, and maintaining a clean, safe, and welcoming environment.
- We are looking for an enthusiastic, customer-obsessed Studio Manager to join our team and oversee our Town & Country Village studio location.
- Customer-obsessed, working on the selling floor shoulder to shoulder with your teams, leading by example and delivering celebratory customer service, ensuring every customer enjoys a joyful and memorable ear piercing experience.
Responsibilities
- Maintain a clean, welcoming, and safe studio environment at all times.
- Engage with the local community to drive brand awareness, traffic and appointments.
- Lead, coach, and develop a team of studio staff, including Nurse Piercers and Sales Associates, to ensure consistent delivery of exceptional customer service and adherence to Rowan's Clinical Safety standards and protocols.
- Leverage coaching and feedback to continually develop a diverse Studio team.
- Proven strong leadership skills with the ability to inspire, motivate and develop a team.
Skills
- Provide ongoing training and development opportunities to staff to enhance their skills and knowledge.
Compensation
- The anticipated annual base salary for this position is $75,000- $85,000.
Benefits
- Drive sales and profitability by meeting or exceeding targets through optimized appointments, inventory sell-through, and ensuring proper daily team coverage to meet customer demand.
- Ensure compliance with all health and safety regulations, particularly regarding ear piercing procedures.
- Ability to work a flexible schedule, including weekends and holidays.
Company info
- Rowan is an innovative ear-piercing and hypoallergenic jewelry brand that brings safety to the forefront with our team of licensed nurses-and celebration to every guest with our joyful approach to piercings and jewelry.
- Our brick-and-mortar locations across the US also provide a long-overdue alternative to the standard mall piercing.
- At Rowan, we believe that every ear piercing is a milestone and it should be celebrated.
- We believe in "Piercing for All".
- Check us out on CNBC's How I Made It Check us out on the TODAY Show on NBC - How 1 woman is reinventing the ear piercing experience (today.com)
- Check us out on CNBC's How I Made It Check us out on the TODAY Show on NBC - How 1 woman is reinventing the ear piercing experience (today.com) How Rowan Has Created a New Pathway for Nurses Important note: Rowan believes in teamwork, collaboration, and diversity.
- We know our team is stronger together and we commit to staying true to these values as we grow.
- In a remote setting, interviewing at Rowan may include phone interviews, virtual "on-site" interviews, and on-the-job mock cases.
- We are committed to run a thorough process for candidates with whom we identify a potential match, and we will do our best to follow-up with each and every applicant!
- If you're on the fence, just give it a try!
- We are an equal opportunity employer and we encourage everyone to apply!
- Rowan is an equal opportunity employer.
- All applicants will be considered for employment without regard to race, religious creed (including religious dress and grooming practices), color, national origin (including language use and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law), ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex (including pregnancy), sexual orientation, gender, gender identity (including transgender identification), gender expression, age for individuals over forty years of age, military and veteran status of any person, or any other consideration made unlawful by federal, state, or local laws ("protected characteristics").
- We've built Rowan by rethinking the ear piercing experience from the ground up-prioritizing safety, clinical expertise, and a customer experience that feels both celebratory and trusted.
This listing is sourced directly from Rowan's careers page and normalized into a canonical job model.