UpKeep Technologies
Customer Success Manager
Los Angeles / Hybrid
Sponsorship not specified$75k-$83kDetected 13 hours ago
Machine LearningSalesforceSalesAccount ManagementOperations ManagementProcess ImprovementCustomer SuccessCustomer SupportLeadershipCommunicationCollaborationTime Management
About the role
- As a Customer Success Manager (CSM), you will be responsible for a portfolio of accounts within our "high touch" engagement model.
- Success in this role will be measured by key metrics such as revenue retention, revenue expansion, customer engagement, and account adoption outcomes.
- This is a hybrid role where the employee is expected to be in office on Wednesdays.
Responsibilities
- Manage a dedicated book of business within a high-touch engagement model, serving as the primary point of accountability for customer success.
- Deliver value-driven engagements such as adoption check-ins, quarterly business reviews (QBRs), and tailored product walkthroughs.
- Complete a defined number of customer touch points each week (e.g., phone calls placed and meetings hosted) to maintain momentum and visibility across accounts.
- Leverage AI daily to prepare for meetings, execute engagements, summarize outcomes, and deliver timely follow-ups.
- Use AI to reduce manual effort, improve efficiency, and drive consistency across the customer lifecycle
- Backed by $50 million from Insight Partners, Emergence Capital, Mucker, and Y Combinator, we're not just building software. We're defining a new category for the built world.
- At UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an eq
- Own the AI-first transformation of an entire industry.
- We move fast, optimize for outcomes, and give high-agency operators the autonomy to ship big things.
Requirements
- Possess ability to diagnose non-technical issues and prescribe next steps
- Possess ability to be assertive but empathetic during customer interactions
Nice to have
- Bachelor's Degree a plus in business, communications, or similar field
- 2+ years experience in a customer-facing customer success or account management role
- Experience with Salesforce
- Experience with being measured by Gross Revenue Retention, Net Revenue Retention, or similar metrics
- Experience with a previous cloud-based or SaaS company
- Ability to honor deadlines and follow through on commitments
- Strong written and verbal communication skills.
- Basic technical aptitude to understand how to troubleshoot issues and provide effective solutions
Skills
- put modern software in the hands of frontline technicians-and transform how maintenance gets done.
- www.upkeep.com
- www.upkeep.com/careers
- UpKeep is honored to be an eq
- Outstanding prioritization, organization, and time management skills
- Strong web presentation skills
Compensation
- This role will receive a competitive base salary + company bonus + variable + benefits.
- A variety of factors are considered when determining someone's compensation-including a candidate's professional background, experience, and location.
- The pay range for this role is $75,000 - $82,500 USD per year.
Benefits
- Equity and upside, not just a paycheck.
- Competitive comp, meaningful ownership, and benefits that support your health, focus, and long-term growth.
Company info
- UpKeep started in a garage, where our founder Ryan taught himself to code and built the first mobile-first maintenance app.
- Share best practices related to user adoption, system administration, and maintenance workflow optimization to help customers achieve their desired business outcomes.
- Promote and support adoption of UpKeep's AI capabilities by guiding customers in transforming manual workflows with UpKeep Intelligence and related AI solutions.
- Our culture rewards bold thinking, not bureaucracy.
- Global team, local energy.
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This listing is sourced directly from UpKeep Technologies's careers page and normalized into a canonical job model.