Globe Life

Compliance Analyst, Sales Agent Contact Center (Hybrid)

McKinney, TX · Part-time

Sponsorship not specifiedDetected 27 days ago

ExpressCRMSalesLead GenerationOutbound SalesVendor ManagementFDA RegulatoryCommunicationRegulatory Affairs

About the role

Could you be our next Compliance Analyst, Sales Agent Contact Center?
Globe Life is looking for a Compliance Analyst, Sales Agent Contact Center to join the team!
This role is responsible for ensuring all sales call center activities comply with the Telephone Consumer Protection Act (TCPA), FCC regulations, and applicable state telemarketing laws.

Review and audit live lead transfer processes to confirm proper consent documentation is in place before transfers are initiated.
Maintain and scrub against internal and national DNC registries
Monitor third-party lead vendors for compliance with consent standards and contractual obligations.
Maintain detailed compliance logs, audit trails, and produce regular reports for management and legal teams.
Maintain and scrub against internal and national DNC registries; ensure timely honoring of opt-out requests.
Ability to assess one-to-one consent requirements in alignment with recent FCC rulings and evaluate whether lead vendor consent language meets TCPA standards.
Understanding of consent verification workflows during the live lead transfer handoff process.
Competitive compensation designed to reflect your expertise and contribution.

Ability to work full time and/or part time based on the position specifications.
Validate that consumer consent (express written consent where required) is captured, stored, and retrievable for all leads entering the program.
What You Can Bring:

Bachelor's degree in Business, Legal Studies, Communications, Compliance, or a related field
or equivalent work experience required.
Minimum 3-5 years of compliance, legal operations, or regulatory affairs experience, preferably within a call center, telemarketing, or financial services environment.
Deep knowledge of TCPA statutes, FCC regulations, DNC compliance requirements, and relevant case law.
Experience with live lead transfer programs or lead generation vendor management preferred.
Ability to review call records, consent data, call recordings, and lead flows to identify compliance gaps and confirm required disclosures are made properly.
Familiarity with CRM systems, dialer platforms (e.g., predictive/progressive dialers), and consent management tools.
Ability to identify risk areas, recommend corrective actions, and communicate compliance requirements clearly to non-legal staff in a fast-paced environment.

Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
Paid holidays and time off to support a healthy work-life balance.
Parental leave to help our employees welcome their new additions.
Subsidized all-in-one subscriptions to support your fitness, mindfulness, nutrition, and sleep goals.
Company-paid counseling for assistance with mental health, stress management, and work-life balance.
Continued education reimbursement eligibility and company-paid FLMI and ICA courses to grow your career.
Life insurance or financial services industry experience a plus.

Maintain and scrub against internal and national DNC registries; ensure timely honoring of opt-out requests.

This listing is sourced directly from Globe Life's careers page and normalized into a canonical job model.