Daupler

Account Manager

Overland Park, Kansas

Sponsorship not specifiedDetected 44 days ago

RESTProject ManagementAccount ManagementExcelCustomer SuccessAccount RetentionLeadershipCommunicationOrganizational Skills

About the role

Who We Need As we expand our footprint, Daupler is seeking an innovative and resourceful Account Manager who can ensure customer success while driving retention.
They will excel at managing internal and external resources to ensure seamless execution, customer satisfaction, and sustainable growth.
If you thrive in a fast-paced, collaborative environment and are motivated by solving real-world challenges with technology, we'd love to hear from you.

Build deep, long-term relationships across client organizations at multiple levels.
Partner with clients to understand their needs, goals, and industry-specific challenges.
Own the planning and delivery of client-facing projects: defining scope, milestones, timelines, and success criteria.
Manage multiple, concurrent projects with precision and attention to detail.
Coordinate cross-functional teams (support, product, implementation, engineering) to ensure smooth delivery and measurable results.
Maintain a high retention rate of assigned accounts through proactive value deposits and strong relationship building.
Skilled at aligning diverse teams to deliver the best customer outcomes.

Bachelor's degree or equivalent experience.
Experience in Project Management, Account Management, or Client Success.
Collaborative mindset with a track record of working cross-functionally.
This role is at the intersection of relationship management, business strategy, industry expertise, and project management excellence.
Prior exposure to utilities, water, power, public-sector, or govtech industries strongly preferred.
Exceptional communication skills. Clear, concise, and empathetic.
Proven ability to plan, manage, and deliver projects with multiple stakeholders.
Strong organizational skills - able to juggle multiple priorities with attention to detail.
Demonstrated ability to drive revenue growth while maintaining customer satisfaction.
About You
We're looking for someone who embodies:
Grit: Driven to overachieve, even when challenges arise.
Curiosity: Eager to understand industries, customer pain points, and opportunities.
Impact: Analytical and action-oriented - able to quickly diagnose problems and recommend solutions.

defining scope, milestones, timelines, and success criteria.
Anticipate resource needs, adjust plans as priorities shift, and proactively communicate risks and solutions.
Use structured project management practices to ensure accountability, visibility, and client confidence.
Account Retention & Growth Strategy
Identify and assist in executing upsell and expansion opportunities by aligning client needs with Daupler's capabilities.
Co-pilot negotiations and renewal conversations with Sales to ensure alignment on scope and customer priorities.
Industry Expertise
Leverage industry knowledge (utilities, public works, infrastructure, or govtech) to provide relevant insights and thought leadership to clients.

Unlimited PTO - we value rest and balance.
Health, dental, and vision insurance provided.
Collaborate closely with sales, product, and marketing to ensure clients benefit from new offerings and quality of life enhancements.
Flexible and casual work environment, with hybrid options.

Daupler is modernizing the way critical infrastructure organizations serve their communities.
Millions of people depend on safe water, reliable power, and essential services every day-and we help the professionals who deliver those services operate faster, smarter, and more reliably.
From responding to a burst water main to keeping customers informed during a power outage, Daupler provides the infrastructure for service excellence.
Backed by top-tier investors, we are scaling rapidly and looking for mission-driven individuals to help bring 21st-century tools to utilities and government operations.
As we expand our footprint, Daupler is seeking an innovative and resourceful Account Manager who can ensure customer success while driving retention.
The ideal candidate will not only be a trusted partner to clients, but bring strong knowledge of utilities, infrastructure, or public-sector operations.

This listing is sourced directly from Daupler's careers page and normalized into a canonical job model.