VIP Hospitality LLC

Airport Customer Service Ambassador – AM Shift

Jamaica, NY · Part-time

Sponsorship not specifiedDetected 22 days ago

Customer SupportCommunication

About the role

About VIP Hospitality LLC Incorporated in 2004, our company seeks to efficiently elevate the experience of valued patrons and guests served by our contractees exclusively within the hospitality, travel, and tourism industries.
We currently operate at some of the busiest airports in the US including here at JFK International Airport and also at Orlando, Sky Harbor, and Seattle-Tacoma airports as well.
The AM shift is especially focused on supporting morning passenger volume, early departures, checkpoint readiness, queue organization, and clear traveler communication during one of the busiest periods of the airport day.

Support morning passenger flow throughout JFK Terminal 4, especially at airport checkpoints and international arrivals.
Communicate clearly with passengers, coworkers, airport partners, and leadership.
Maintain a calm, courteous, and solutions-focused approach during high-volume morning operations.
Support team members and assigned operational areas as directed by supervisors or management.
When assigned as a lead or area point of contact, assist with task assignments, team feedback, and area coordination.
Ideal candidates are confident communicators who can provide direction, reduce confusion, support passenger flow, and represent VIP Hospitality with professionalism at all times.

Candidates must be comfortable working early morning hours, weekends, and holidays as needed.
Must have one of the following: At least one year of customer service experience at a medium to large hub airport; or At least two or more years of customer service experience in another professional setting.
Must be reliable, punctual, and available to work AM
Must have one of the following:

Bilingual or multilingual communication skills preferred.
Ideal Candidate Profile The most successful AM Shift Customer Service Ambassadors are dependable, alert, professional, and ready to engage with passengers early in the day.
This role is a strong fit for candidates who enjoy helping people, staying active, and supporting smooth airport operations during busy morning travel periods.
Apply Today If you enjoy helping travelers, creating positive guest experiences, and working in a fast-paced airport environment, we look forward to reviewing your application.

Compensation and Benefits Selected applicants will start at a minimum of $21.25 per hour.

VIP Hospitality LLC Position Type: Full-Time and Part-Time Opportunities Available Starting Pay: $21.25 per hour Shift: AM Shift Position Summary The Airport Customer Service Ambassador - AM Shift plays an important frontline role in supporting passengers, visitors, airport employees, and stakeholders throughout JFK Terminal 4, with a primary focus on airport checkpoints and international arrivals.
This position is ideal for someone who is punctual, energetic in the morning, comfortable engaging with the public, and able to maintain a calm and professional presence in a fast-paced airport environment.
Customer Service Ambassadors assist with wayfinding, passenger flow, checkpoint support, queue organization, international arrivals assistance, and issue reporting.
Ambassadors may also support small team coordination by helping assign tasks, providing feedback, and serving as a point of contact within an assigned area when needed.
Provide a welcoming, professional, and helpful presence for passengers, visitors, airport employees, and stakeholders.
Offer clear directions and wayfinding assistance to travelers, visitors, and airport personnel.
Assist with organizing queues, redirecting passenger attention, and helping travelers understand next steps in the airport process.
Guide passengers toward faster or more efficient alternatives when appropriate.
Monitor assigned areas and report facility, passenger flow, or stakeholder issues to the appropriate team members.

This listing is sourced directly from VIP Hospitality LLC's careers page and normalized into a canonical job model.