Guidewire

Guidewire

Customer Success Manager

Canada - Toronto, Remote · Part-time

Sponsorship not specified$80k-$100kDetected 2 days ago
SwiftA/B TestingProduct StrategyCustomer SuccessLeadershipCommunicationCollaboration

About the role

  • We work cross-functionally with Product, Professional Services, and Go-to-Market teams to ensure every customer is successful and referenceable, while contributing directly to adoption and growth goals across our product portfolio.

Responsibilities

  • Understand customer priorities and facilitate engagements to meet customer needs, align our overall strategies, and create meaningful relationships
  • Recognize incremental sales opportunities across Guidewire solutions and partner with sales to ensure the customer objectives and value proposition are at the forefront
  • Develop strong partnerships by providing positive customer experiences that drive mutual success and creates customer advocates
  • Coach and mentor other CMSs in developing the Customer Success Craft and engagement in both Guidewire and Customer Community.
  • Take the lead in driving to a successful conclusion any customer issues or situations, involving other departments and individuals as necessary
  • Create and manage customer success plans and account plans to manage external and internal relationships and strategies, monitor usage of the tools and proactively intervene when necessary
  • Manage commercial aspects of account relationships post initial sale, including defining a renewal strategy that promotes growth and mitigates risks
  • Execute and manage contract negotiations and renewals

Skills

  • Collaboration here is global, inclusive, and outcome-driven, with a strong focus on experimentation, learning, and continuous improvement.
  • Your base pay will depend on your experience, skills, education, training, and location among other factors.

Compensation

  • The Canadian CAD base salary range for this full-time position is $80,000 - $100,000.
  • In addition, some roles may be eligible for the annual company bonus plan, commissions, and/or long term incentive awards which are contingent on a variety of factors including, but not limited to, company and employee performance.

Benefits

  • Ensure visibility of program and customer health both internally and with customer teams
  • Leverage Executive leadership and communication experience, with ability to define a vision, build a persuasive business case, establish personal credibility, resolve conflict and engender honest feedback and appraisal

Company info

  • @Guidewire_PandC.
  • Guidewire Software, Inc. is proud to be an equal opportunity and affirmative action employer.
  • We are committed to an inclusive workplace, and believe that a diversity of perspectives, abilities, and cultures is a key to our success.
  • Qualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
  • All offers are contingent upon passing a criminal history and other background checks where it's applicable to the position.
  • Proactively engage with customers regularly to develop deep understanding of customer's product experience and strategic business needs
  • Perform training on new or existing products to customers
  • Develop a deep and cross-functional understanding of the key business challenges and opportunities of your customers and portfolio
  • Introduce new features and best practices to customers according to their business needs
  • At Guidewire, we foster a culture of curiosity, innovation, and responsible use of AI-empowering our teams to continuously leverage emerging technologies and data-driven insights to enhance productivity and outcomes.
  • Guidewire is the platform P&C insurers trust to engage, innovate, and grow efficiently.
  • We combine digital, core, analytics, and AI to deliver our platform as a cloud service.
  • As a partner to our customers, we continually evolve to enable their success.

Visa & Work Authorization

  • ualified applicants will receive consideration without regard to race, color, ancestry, religion, sex, national origin, citizenship, marital status, age, sexual orientation, gender identity, gender expression, veteran st
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This listing is sourced directly from Guidewire's careers page and normalized into a canonical job model.