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Internal Job Board

Casual Sales Ambassador - Mall at Millenia

Orlando, Florida, United States

Sponsorship not specifiedDetected 2 days ago
Customer SupportLeadershipCommunicationCollaborationProblem Solving

About the role

  • Position: Casual Sales Ambassador Weekly: 4-19 hours Sales Ambassador Sales Ambassadors at Lush are experts in product and brand knowledge, as well as providing exceptional customer consultations and product demonstrations.
  • Sales Ambassadors cultivate strong team relationships and contribute to overall shop excellence in both sales and operations.
  • We encourage you to put yourself in the customer's shoes and think about what would make their day.

Responsibilities

  • Development: Utilize Lush resources to develop effective sales techniques and product knowledge to improve your performance, support the growth of your team, and increase sales.
  • Visuals and Merchandising: Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
  • Consistently deliver a world-class customer experience to every customer who walks through our doors.
  • Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
  • Customer Experience: Consistently deliver a world-class customer experience to every customer who walks through our doors.

Requirements

  • Knowledge and passion for skincare, natural beauty, and ethical business
  • Experience with consultation-based customer service models
  • Experience working in a team environment
  • Experience working in skincare or cosmetics
  • Experience in cross cultural collaboration and DEIB or social justice training
  • Required:
  • Excellent customer service skills
  • Flexibility to adapt to changing situations and priorities in a fast-paced environment
  • Flexible schedule to accommodate store needs, including evenings, weekends, and holidays
  • NOTE: Candidates under the age of 18 who are selected will be employed on a contract basis through the Lush Youth Employment Program, in line with local employment and labour regulations.
  • Preferred:
  • Strong problem-solving skills to address issues that arise in day-to-day operations
  • Fluency in Spanish, French, or other languages
  • Mall at Millenia Pay

Benefits

  • Encourage open communication and actively listen to team members' perspectives related to diversity, equity, inclusion, and belonging (DEIB).
  • Ensure you are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.
  • Show off our amazing products by demonstrating their unique benefits and features.
  • Seek opportunities to make customers' day and leave the world Lusher than we found it.
  • Product Passion: Continually expand your product knowledge with ongoing learning and diving deep into all things Lush.
  • Stay up-to-date on our products, ingredients, and unique benefits to confidently and consistently make informed product recommendations for every customer's needs.
  • Actively participate in teamwork, prioritize your wellbeing by taking breaks when necessary, and keep up-to-date with company news and updates.
  • Stock and Inventory: Utilize Visual Merchandising guidelines to make real-time adjustments to product displays based on sales to improve the customer experience.

Company info

  • Educate customers on our brand values including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
  • Expertly articulate these values in the shop and through community engagement by hosting store parties and other initiatives that help bring in more traffic.
  • Spread the word about what makes Lush unique, and inspire others to join us in making a positive impact on the world!
  • Be punctual, reliable, and present at work.
  • Calls to Action #92.
  • We recognize that our facilities, along with our settler and newcomer staff are guests on this land and as we act to repair past harm, we do it together in allyship with Indigenous People everywhere, including staff, customers and with leadership from organizations and communities we work with.
  • Building the Brand: Educate customers on our brand values including our stance on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
  • Connect with customers and identify their needs by listening attentively and asking open-ended questions.
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