Invitation Homes

Invitation Homes

Customer Service Representative - Property Management

Plantation, Florida

Sponsorship not specified$18k-$31kDetected 2 days ago
Outbound SalesExcelCustomer SupportCommunicationProblem SolvingMicrosoft Office

About the role

  • We call different communities "home," but our shared values bind us together.
  • Invitation Homes is a place where possibility lives.
  • The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals.

Responsibilities

  • Build a foundation here and apply today!

Requirements

  • Proven experience in Property Management administration or customer service
  • Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe. experience using property management software is helpful
  • Professional verbal and written communication skills, problem-solving skills, and an ability to handle advanced calls with a calm demeanor

Compensation

  • The salary range for this position is: $17.90 - $31.03, plus individuals may be eligible for an annual discretionary bonus.
  • Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.
  • Compensation and Benefits
  • Annual bonus program

Benefits

  • Competitive pay and an annual bonus program for all associates
  • Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
  • Health, dental, vision, and life insurance
  • Long-term and short-term disability insurance
  • Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays

Company info

  • Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities "home," but our shared values bind us together. Invitation Homes is a place where possibility lives.
  • The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can't refuse.
  • Your Role on the Team
  • As a Customer Service Representative - Property Management at Invitation Homes, you will provide outstanding high level customer service to residents in a fast-paced, high- volume environment. This CSR-PM provides the organization a highly successful and efficient customer service environment with roles including, but not limited to the following activities:
  • Invitation Homes is a team of more than 1,700 associates who come from all walks of life.
  • Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can't refuse.
  • As a Customer Service Representative - Property Management at Invitation Homes, you will provide outstanding high level customer service to residents in a fast-paced, high- volume environment.
  • This CSR-PM provides the organization a highly successful and efficient customer service environment with roles including, but not limited to the following activities:
  • Assisting residents in person or over the phone in a well-mannered and professional way
  • Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
  • Completing resident welcome calls and emails to help ensure a seamless move-in experience
  • Assisting in processing Public Housing Agency applications and communicating with the Housing Authority
  • Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations
  • Reviewing and working through all action items on applicable task list
  • Your Experience Includes
  • High school or GED
  • We stand for flexibility, opportunity, and a home that people can make their own.
  • It's as true for our associates as it is for our residents.
  • Just like we help our residents live freer, we liberate our associates' careers, too.
  • Our associates know that goals matter, potential is unlocked, and careers thrive.
  • Invitation Homes isn't just a workplace but a possibility place.
  • We offer each new associate:

Equal opportunity

  • Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment with the best associates.
  • If you have a disability or special need that requires accommodation, please contact us at humanresources@invitationhomes.com.

Visa & Work Authorization

  • al employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other factor protect
Apply directly at Invitation Homes →Create a free account for alerts like thisView Invitation Homes immigration profile

This listing is sourced directly from Invitation Homes's careers page and normalized into a canonical job model.