TSTC
Director, Student Account & External Services
Texas State Technical College · Director
Sponsorship not specifiedDetected 22 days ago
Data AnalysisAccountingProcess ImprovementERPCustomer SupportLeadershipCommunicationCollaborationProblem SolvingInternal AuditAccounts Payable
About the role
- Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity?
- Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met.
- Operating at a statewide level, the position ensures accuracy, compliance, and effective service delivery across student and external financial operations.
Responsibilities
- Oversee all operations of Student Accounts & External Services statewide to ensure customer service excellence and maintain a consistently high standard of customer experience across all interactions and service channels.
- Serve as the primary lead for billing-related audit coordination.
- Manage ERP configuration for both student and accounts receivable modules to ensure maximum automation and accuracy.
- Develop and maintain billing policies and procedures.
- Coordinate and collaborate with Customer Payment Center and Collections.
- Collaborate with Financial Aid, Registrar, Finance, and campus leadership.
- Support leadership reporting and financial operations coordination.
- Drive strategic process improvement initiatives that enhance operational efficiency, service quality, and institutional effectiveness.
- Leverage data analytics and industry best practices to identify and implement improvements.
Requirements
- Minimum of five (5) years of experience in student accounts, financial services, or related operations, including at least two (2) years of supervisory experience managing multi-level or distributed teams.
- Required Qualifications
Nice to have
- Bachelor's degree in Accounting, Finance, Business Administration, or related field.
- Experience with cash handling operations, internal controls, compliance oversight, and multi-site operations.
- At least 3 years in a leadership or management role
- Skills & Abilities
- Enterprise Financial Leadership Ability to apply advanced knowledge of student accounting, revenue operations, and financial systems to ensure accuracy and scalability.
- Strategic Decision Making Ability to interpret financial, regulatory, and operational data to guide institutional direction.
- Stakeholder and Executive Communication Ability to communicate complex financial information clearly to leadership and external stakeholders.
- Core Competencies
Compensation
- $101,980.39/year (Starting salary determined by experience and qualifications).
Benefits
- Accountable for tuition and fee assessment, student billing and adjustments, and student accounts receivable monitoring.
- Education & Experience
- Associate degree in Business Management or related field, or equivalent combination of education and relevant professional experience as defined by TSTC equivalency standards.
Equal opportunity
- Employer
- Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
- Employment Eligibility Verification
- If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.
This listing is sourced directly from TSTC's careers page and normalized into a canonical job model.