Planhat

Engagement Manager - AI Deployment

Boston

Sponsorship not specified$90k-$120kDetected 5 days ago

Customer SuccessLeadership

About the role

COMPETENCIES You are a forward-deployed operator: part builder, part strategist, and 100% customer-obsessed.
You're never satisfied with good enough.
Please note that actual salaries will vary based on factors including but not limited to location, experience, and performance.

Identify where AI and automation create the most value across a customer's commercial operations and design the use cases that capture it
Partner closely with Product and Engineering to codify on-the-ground learnings into the platform, shaping what Planhat builds next
Contribute to the deployment methodology, building the templates, playbooks, and packaged offerings that raise the standard for the whole team
You're AI-native and thrive as the translator between business goals and technical reality: you structure ambiguous problems, then go one step further and build the answer.
You understand data architecture, integrations, and flows enough to get hands-on, and you're an exceptional communicator who can influence C-level stakeholders and lead a room with confidence.
Everything you learn in the field feeds back to Sales, CS, Product, Engineering, and Support, so it compounds across the company and the next engagement runs better.

Champion change management by guiding organizations through the process and behavioral shifts required to make adoption stick

Senior stakeholders treat you as a trusted advisor, the person they call to bridge their vision and what Planhat can deliver
Please also note the range listed is just one component of the company's total rewards package for exempt employees.
Other rewards may include performance bonuses, long term incentives, a generous PTO policy, and other benefits.

Lead customer engagements end to end, owning scope, timelines, deliverables, and the outcomes customers measure you by
Be the trusted expert on your customers' workflows, advising on how to best leverage Planhat and building the solutions that deliver on that advice
You deliver complex engagements on time, with outcomes customers can measure and build on: faster time-to-value, stronger retention, expanded use
we sit inside our customers' businesses and put AI to work in their commercial teams, turning it into measurable business outcomes.
Whether that's a platform activation, an automated workflow, or an AI agent running at scale, you'll own the deployment of our largest customers end to end.

This listing is sourced directly from Planhat's careers page and normalized into a canonical job model.