Trench Group
Head of Order Management and Sales
Pickering, Ontario, CA
Sponsorship not specifiedDetected 78 days ago
Outbound SalesLogisticsLeadershipMentoring
About the role
- Offer Management: Analyze customer inquiries and technical specifications, and prepare accurate, competitive quotations, which include pricing and technical data.
- Understand customer needs and proactively identify potential cross-selling and upselling opportunities.
- Coordinate with production, engineering, and logistics departments to ensure timely and accurate order fulfillment.
Responsibilities
- Develop and implement strategies to improve order run rates and reduce overall order processing time.
- Develop and implement sales strategies to meet factory sales and revenue goals.
- Analyze market trends, competitors, and customer needs to drive sales opportunities and optimize pricing strategies by region.
- Implement strategies to foster long-term customer loyalty.
- Identify opportunities to streamline the sales and order management processes for greater efficiency and customer satisfaction and maintain robust order management systems and processes.
- Manage the entire order lifecycle, from order entry to shipment (outbound), including the invoicing and cash collection process.
- Implement best practices to reduce errors, enhance the customer experience, and improve profitability.
- Manage relationships with third-party logistics providers to ensure high service standards.
- Leverage industry knowledge to identify new market opportunities and develop effective go-to-market strategies.
Requirements
- Demonstrate a strong understanding of the North American energy market, including trends, regulations, and key players.
Company info
- Develop and maintain strong relationships with key customers and sales channel partners.
- Manage key accounts and act as major customers' primary point of contact.
- Monitor order progress and proactively communicate with customers regarding order status, including product shortages, delivery delays, customer complaints, and inquiries.
- Oversee logistics processes (outbound) to ensure the timely and cost-effective delivery of products to customers.
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This listing is sourced directly from Trench Group's careers page and normalized into a canonical job model.