Rokt
Catalog Operations Associate
New York, New York, United States
Sponsorship not specified$10k-$50kDetected 37 days ago
Machine LearningCustomer SuccessShopifyCommunication
About the role
- The Catalog Operations Associate ensures brands onboard onto Rokt Catalog product with speed, accuracy, and retailer-level quality.
- This role directly enables Catalog growth by accelerating brand onboarding, protecting retailer trust, and improving operational scalability.
- As Catalog expands across new retailers and brands, this position ensures quality and speed scale together.
Responsibilities
- Partner closely with Product and Engineering to help shape how AI is used within Catalog workflows - including prompt design, testing AI-driven outputs, and influencing the quality and direction of our product AI.
- Own brand/retailer product pipelines end-to-end from QA through retailer validation and live publish, ensuring product data meets retailer-specific requirements for accuracy, completeness, and compliance.
- Troubleshoot and resolve product, QA, and marketplace issues across retail partners, and communicate directly with brands to unblock onboarding questions and product issues quickly and clearly.
- Serve as the technical subject matter expert for Catalog QA workflows and retailer requirements, writing AI rules, improving tooling, and building scalable processes that reduce manual effort and rework.
- Clear written communication and comfort working directly with external clients, with the ability to manage multiple workstreams while maintaining high quality standards.
- We value diversity, transparency, and smart humble people who enjoy building a disruptive business together.
- We at Rokt choose to create a company that is as diverse and inclusive as the world we live in by attracting, growing & keeping the best talent.
- Leading companies drive 10-50% of additional revenue-and often all their profits-from the extra products or services they sell.
Requirements
- Experience in QA, operations, e-commerce/marketplace onboarding, Shopify, or product data workflows, with strong troubleshooting skills across complex, multi-system environments.
Compensation
- Dog-friendly office Extra leave (bonus annual leave, sabbatical leave etc.) Work with the greatest talent in town See the world!
Benefits
- Every Rokt'star gets equity in the company Enjoy catered lunch every day and healthy snacks in the office.
- Plus join the gym on us!
- Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance!
- Dog-friendly office Extra leave (bonus annual leave, sabbatical leave etc.) Work with the greatest talent in town See the world!
- Equal employment opportunities are available to all applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Equity grants are issued in good faith, subject to company policies, board approval, and individual eligibility.
Company info
- As a mission-driven, hyper-growth community of curious explorers, our ambition is to unlock real-time relevancy in ecommerce and beyond.
- Our bias for action means we are not afraid to quickly venture into uncharted territories, take risks, or challenge the status quo; in doing so we either win or learn.
- We work together as one aligned team, never letting egos get in the way of brilliant ideas.
- We pride ourselves on being a force for good as we make the world better.
- We are Rokt, a hyper-growth ecommerce leader.
- Rokt's AI Brain and ecommerce Network powers billions of transactions connecting hundreds of millions of customers, and is trusted to do this by the world's leading companies.
- We are a team of builders helping smart businesses find innovative ways to meet customer needs and generate incremental revenue.
- At Rokt, we practice transparency in career paths and compensation.
This listing is sourced directly from Rokt's careers page and normalized into a canonical job model.