T-Mobile USA, Inc.

T-Mobile USA, Inc.

Sr. Mobile Expert

Fremont, California, USA · Senior · Part-time

Sponsorship not specifiedDetected 9 hours ago
Product ManagementProduct StrategyCustomer SupportResearchCommunicationCritical Thinking

About the role

  • That's how we're UNSTOPPABLE for our employees!
  • Job Overview Sr Mobile Expert are our most capable experts with a passion for delivering best-in-class customer service experience while also leveraging their retail expertise.
  • Sr Mobile Expert will have new systems and tools for solving all customer needs from research to resolution, as well as new products and a product roadmap built specifically for these locations.

Responsibilities

  • Completes ongoing training to keep current and develop knowledge and skills to act as SME in all things T-Mobile.
  • Works collaboratively to build and contribute to a culture of sales and service.
  • We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

Requirements

  • High School Diploma/GED (Required)
  • Travel Required (Yes/No): No

Nice to have

  • Neighborhood Mobile Expert
  • Elite Expert, Account Care (Preferred)
  • Elite Expert, Technical Care (Preferred)
  • Care: Elite Expert, Account Care (Preferred)
  • Care: Elite Expert, Technical Care (Preferred)

Skills

  • Communication (Required)
  • Critical Thinking (Required)
  • Customer Service (Required)
  • Multitasking (Required)
  • Product Knowledge (Required)
  • Sales (Required)
  • Task Management (Required)
  • Teamwork Orientation (Required)
  • Troubleshooting (Required)
  • At least 18 years of age
  • Legally authorized to work in the United States

Compensation

  • Annualized Incentive Target: $7,200
  • Successful candidate's actual incentive earnings vary based on performance and full-time status.
  • All employees at T-Mobile, are guaranteed to earn $20/hour inclusive of base pay and incentives.
  • And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
  • All team members receive a competitive base salary and compensation package - this is Total Rewards.
  • Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

Benefits

  • And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
  • At T-Mobile, our benefits exemplify the spirit of One Team, Together!
  • A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.
  • Full and part-time employees have access to the same benefits when eligible.
  • We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
  • To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.
  • As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities!

Equal opportunity

  • T-Mobile USA, Inc. is an Equal Opportunity Employer.
  • Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.

Visa & Work Authorization

  • Legally authorized to work in the United States
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This listing is sourced directly from T-Mobile USA, Inc.'s careers page and normalized into a canonical job model.