GoodVets
Lead Veterinary Technician
GoodVets Chicago - Chicago, IL
Sponsorship not specified$28k-$34kDetected 13 days ago
Inventory ManagementPatient CareLeadershipMentoring
About the role
- At GoodVets, we believe veterinary medicine can be better – for doctors, teams, pets, and pet parents.
- We're looking for a Lead Patient Care Representative who is excited to step into the next chapter of their career in an environment designed to support growth, build confidence, and deliver exceptional patient care. We understand that when a hospital runs well, both team members and patients thrive.
Responsibilities
- Lead Patient Care Representative
- As a Lead Patient Care Representative, you'll serve as the right hand to the Hospital Manager, partnering closely with your Lead Veterinarian to create an exceptional experience for clients, patients, and team members alike.
- In partnership with the Hospital Manager, you'll support leading the patient care representative team, ensuring their onboarding, growth, and development needs are met to allow your hospital to perform at its highest level while fostering a culture where teams feel supported, engaged, and inspired to grow.
- This is an opportunity to take on increased responsibility, build leadership experience, and contribute to the success of a growing veterinary hospital.
- You'll help shape the culture of your hospital, develop team members to deliver the highest in quality care and play a meaningful role in building the future of veterinary medicine, one team, one client, and one patient experience at a time.
- Leverages EzyVet and Otto to effectively manage appointment and patient information and communicate with clients
- Five or more years' experience in a veterinary support role
Requirements
- Demonstrated ability to learn and execute standard operating procedures and hospital protocols to maximize productivity and patient satisfaction
- Ability to communicate clearly and effectively with hospital teams
- Models knowledge of GoodVets standards of care for vaccinations, preventative medications, surgical protocols, and more
Nice to have
- Previous experience training or supervising clinical staff
- CVT/RVT preferred
- Inventory management experience
Skills
- Operational Protocols: Knows and abides by all GoodVets standard operating procedures relevant to role
- Patient Intake/Check Out: Ensures a highly accurate invoicing process and properly forward-books clients
- Venipuncture: Confidently collects blood samples and places IV catheters
- Dentistry: Efficiently takes full-mouth dental X-Rays in under 30 minutes and correctly scales/polishes teeth
- CPR/Resuscitation: Demonstrates basic understanding of how to administer chest compressions, control airways, and administer emergency drugs
- Intermediate to advanced skills in Practice Management Systems
Compensation
- Competitive compensation
Benefits
- Efficiently takes full-mouth dental X-Rays in under 30 minutes and correctly scales/polishes teeth
Company info
- At GoodVets, we believe veterinary medicine can be better - for doctors, teams, pets, and pet parents.
- We're looking for a Lead Patient Care Representative who is excited to step into the next chapter of their career in an environment designed to support growth, build confidence, and deliver exceptional patient care.
Apply directly at GoodVets →Create a free account for alerts like thisView GoodVets immigration profile
This listing is sourced directly from GoodVets's careers page and normalized into a canonical job model.