Bedrock technology

Tier 2 Technical Support Specialist

Jessup, Pennsylvania

Sponsorship not specifiedDetected 20 days ago

AzureCybersecurityNetwork SecurityCustomer SupportDNSFirewallCiscoBGP/OSPFResearchCommunicationCritical ThinkingSharePoint

About the role

Bedrock Technology has an immediate opening for highly motivated, talented, and detail-oriented Tier 2 Help Desk Technicians.
The Tier 2 Technician will ensure proper computer, printer, and network operations so that end users can accomplish business tasks.
Our professional, collaborative team takes every opportunity to upgrade our knowledge and our service level.

Document all relevant information including name, department, contact information, nature of issue, troubleshooting steps taken and resolution
Perform preventative maintenance when needed including checking and cleaning workstations, printers, and peripherals
Install, configure, and maintain network and server equipment such as routers, switches, wireless access points, server hardware, storage arrays, and firewalls
Thoroughly document, build and maintain documentation, guides, and diagrams that can be utilized by all members of the IT department concerning network processes, procedures, and practices

3-5 years' experience in IT help desk and customer service
Working knowledge of a range of diagnostic utilities
Practical knowledge of networking technologies, including LAN, WAN, VLAN, NAT, DMVPN and routing protocols
Experience maintaining Windows Server operating systems and roles such as Active Directory Domain Services, File and Print Services, DHCP, and DNS
Experience with UC and UCaaS (Mitel, RingCentral, 8x8, Cisco)
Ability to troubleshoot multiple Microsoft operating systems and applications
Ability to conduct research into PC issues and products as required
Ability to build rapport with clients
Strong troubleshooting and critical thinking skills
Positive and professional demeanor
Exceptional communication skills; capable of explaining and documenting procedures in writing and verbally especially for non-technical people
Ability to work independently with minimal supervision as well as in a part of a team
Understanding and design of network security, monitoring, and reporting

Industry certifications such as CompTIA (Fundamentals, A+, Net+, Security+, etc.), Microsoft, Cisco, or comparable(s) preferred

Bedrock Technology is a successful, growing managed service provider and IT consultancy that takes pride in the pursuit of excellence.
As a Bedrock Technology employee, you will be able to learn, lead, serve and be recognized for your contributions.
Individuals who thrive at Bedrock Technology are motivated, talented, serious, and diligent and want to join and remain a part of a winning team.
We offer opportunities for career advancement and continued education, a great employee benefits package, and a relaxed work environment.
Serve as the initial point of contact for customers engaging our support center as well as an escalation point for Tier 1 Technicians
Utilize knowledgebase, FAQ's, teammates, and all other available resources to aid in incident resolution to resolve customers' issues effectively and efficiently

This listing is sourced directly from Bedrock technology's careers page and normalized into a canonical job model.