MNTN
Customer Success Manager, Emerging Business
United States
Sponsorship not specifiedDetected 6 days ago
SalesforceCRMPerformance MarketingSalesAccount ManagementCustomer SuccessIntercomLeadership
About the role
- This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership.
- It's what led MNTN to being named one of Fast Company's Most Innovative Companies in 2023.
- We're committed to innovation that empowers, not replaces.
Responsibilities
- Drive customer retention, adoption, and long-term success through proactive outreach, optimization recommendations, and scalable engagement strategies.
- Identify expansion opportunities and partner with the Emerging Business sales team to grow customer investment while mitigating churn risk across your shared portfolio.
- Collaborate closely with your pod, Customer Success leadership, and cross-functional partners to continuously improve customer programs, operational processes, and the overall customer experience.
- Maintain accurate CRM data and use customer insights to inform decisions, identify trends, and contribute to the evolution of MNTN's Customer Success organization.
- Scalable programs drive increased platform adoption, customer engagement, and customer satisfaction.
- Strong analytical and prioritization skills, with the ability to leverage customer data and business insights to drive action.
- Experience partnering closely with Sales or Account Executives to support customer retention and growth.
Requirements
- 2-5 years of experience in Customer Success, Account Management, Client Success, SaaS, AdTech, or another customer-facing role.
Benefits
- Manage a large portfolio of customers, prioritizing engagement based on account health, customer needs, growth potential, and business impact.
- Leverage customer health signals, platform usage, campaign performance, and automation to determine where your time and attention will have the greatest impact.
- Customer engagement is effectively prioritized using data, automation, and account health signals.
- Experience building relationships at scale through a combination of proactive outreach, automation, and customer education.
Company info
- Build and execute scalable customer success programs, including automated journeys, webinars, training, playbooks, and self-service resources that help customers succeed.
- Help customers improve business outcomes by sharing best practices and strategic recommendations focused on customer acquisition, conversion, and campaign performance.
- Consistently achieve retention goals across a large portfolio of customers.
- Customers realize measurable business outcomes and continue increasing their investment in MNTN.
- A builder mindset with a passion for improving processes, scaling customer success programs, and helping customers achieve measurable business outcomes.
This listing is sourced directly from MNTN's careers page and normalized into a canonical job model.