PMs for Hire

PMs for Hire

Product Operations Manager, Feedback Loops

San Francisco, CA | New York City, NY

H1B sponsorship available$260k-$325kDetected 25 days ago
NLPLLMsLLMOpsCRMLogisticsCustomer Success5G/LTEResearchCommunication

About the role

  • Feedback at Anthropic is uniquely high-leverage.
  • You're obsessed with making it effortless for the field to share what they're hearing and for product teams to know what matters most.
  • You think like a product manager, not a process administrator.

Responsibilities

  • You'll own the operating system for customer feedback across all of Anthropic - one shared platform, not a collection of per-team processes.
  • Working horizontally across every Product team, Research PM, GTM, Customer Success, and Support, you'll establish the intake, synthesis, and routing infrastructure that makes voice of the customer a first-class input to every roadmap.
  • You'll drive adoption through influence, making it so obviously useful that teams pull from it rather than get pushed to it.
  • Own the single, org-wide pipeline that captures customer feedback from every channel - field teams, support, early access programs, in-product signals - into one structured system of record that serves every product surface.
  • Build intake workflows that meet teams where they already work (Slack, Gong, CRM) without creating a documentation tax. Obsess over the submitter experience so that sharing feedback is faster than not sharing it.
  • Build Claude-powered pipelines that enrich, tag, cluster, and summarize unstructured feedback into trackable issues - doing the first-pass work so humans focus on verification and judgment.
  • Design the human-in-the-loop model: Claude proposes, PMs and field teams correct, and the system learns from those corrections over time.
  • Partner with Engineering and Research on tooling strategy, evals, and the closed-loop data that makes synthesis quality measurably improve.
  • Partner deeply with GTM, Customer Success, and Sales to design and run structured voice of the customer programs - customer advisory boards, early access programs, design partner cohorts - that generate high-signal feedback by design.
  • Build the visibility layer that gives GTM and Support a clear line of sight from customer input to roadmap outcome, so they can close the loop with customers confidently and in real time.

Requirements

  • Have 7+ years in product operations, customer insights, voice of the customer programs, or related roles in fast-paced tech companies.
  • Years of experience required will correlate with the internal job level requirements for the position

Compensation

  • $260,000 - $325,000 USD
  • Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience
  • Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position
  • However, some roles may require more time in our offices.
  • Building AI-native workflows end-to-end - prompt design, evals, closed-loop improvement - and pushing the boundaries of what automation can own.
  • Product Management, Customer Success Operations, or Research Operations.

Benefits

  • Define and track success metrics for feedback loop health - time-to-triage, signal quality, roadmap influence, field satisfaction - and use them to identify bottlenecks.
  • Minimum education: Bachelor's degree or an equivalent combination of education, training, and/or experience

Company info

  • We're building on frontier models that evolve constantly, serving customers from individual developers to the largest enterprises, across multiple surfaces (API, claude.ai, Claude Code).

Visa & Work Authorization

  • However, we aren't able to successfully sponsor visas for every role and every candidate.
  • But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
  • We do sponsor visas!
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