Seatgeek
Client Services Specialist
New York, New York
Sponsorship not specified$56k-$81kDetected 12 days ago
Process ImprovementProblem SolvingOrganizational Skills
About the role
- SeatGeek believes live events are powerful experiences that unite humans.
- Over time, the role will transition into a dedicated Client Services Specialist position, focused on ongoing client operations, consultation, and long-term success.
Responsibilities
- Partner with clients and internal stakeholders to successfully deliver implementation and onboarding projects
- Support the configuration and setup of SeatGeek products and features, ensuring successful project delivery
- Build strong relationships with client stakeholders and serve as a trusted advisor throughout onboarding
- Assist with software configuration and maintenance, including event setup, access control, tax and fee configuration, payment settings, reporting requirements, online offers, and distribution partner integrations
- Collaborate with Client Success, Product, Support and other cross-functional teams to deliver exceptional outcomes for clients
- Contribute to process improvement initiatives that drive efficiency, scalability, and client satisfaction
- Willingness to travel occasionally to support client meetings, implementations, and event operations
- Highly organized with excellent attention to detail and the ability to manage multiple priorities simultaneously
- Collaborative team player who builds strong relationships across clients and internal teams
Requirements
- This position combines a strong client focus with deep knowledge of ticketing operations and technology, helping clients maximize the value of our products and services.
- 2+ years of experience in ticketing operations, client services, implementation, professional services, or a related customer-facing role
Nice to have
- Knowledge of ticketing technology and the sports, entertainment, or live event industry preferred
Compensation
- Discretionary annual bonus
- Annual subscription to Spotify, Apple Music, or Amazon music
- The salary range for this role is $56,000 - $81,000 USD.
Benefits
- Discretionary annual bonus
- Flexible work environment, allowing you to work as many days a week in the office as you'd like or 100% remotely
- A WFH stipend to support your home office setup
- Up to 16 weeks of fully-paid family leave
- Health, vision, dental, and life insurance
- Up to $25k towards family building, reproductive health services and Gender-affirming care
- $500 per year for wellness expenses
- Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
- As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.
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This listing is sourced directly from Seatgeek's careers page and normalized into a canonical job model.