IT People Corporation
Client Relationship Manager
Chilliwack, BC, CA
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About the role
- The Client Relationship Manager (CRM) reports directly to the Claims Team Leader.
- The daily responsibilities include managing the assigned client portfolio and ensuring that client satisfaction and retention are important priorities.
- The CRM will have a full overview of accounts and provide regularly scheduled reports.
Responsibilities
- TeksMed proactively manages occupational and non-occupational injuries and illnesses with personalized recover-at-work solutions, helping hundreds of employers with thousands of employees.
- We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
Requirements
- Conduct new client setups, by meeting with managers and unions as required, and presenting orientations to employees
- Any other administrative duties that may be required from time to time
- Knowledge of how to promote and explain service-related/intangible products in a business to business environment
- Background knowledge of client care and WCB systems in all provinces
- Familiarity with computers and various software packages including Microsoft Office applications and CRM programs
Skills
- High attention to detail when dealing with data and trends
- Excellent verbal and written communication skills and superior listening skills
- The ability to speak with confidence and be comfortable speaking in front of an audience
- Able to work independently by being self-driven
- Ability to source, interpret and present data in a comprehensive way
- Initiative to proactively address issues and concerns
- Ability to organize and prioritize multiple tasks
- Strong time management and organizational skills
- Demonstrated computer software skills and strong knowledge of Microsoft Office suite
- Comfortable presenting and speaking to large groups
- Established analytical and problem-solving skills in order to identify optimal solutions
- Confidence in making decisions
Compensation
- The base salary for this position is between $45,000 - 50,000 annually.
- The actual base salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training.
- If you are selected to move forward in our recruitment process, the Talent Acquisition Specialist will be able to provide additional details of the total compensation for this role.
Benefits
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- T eksMed Services Inc. is the leader in Canadian disability management backed by 30 years of success.
- Workers enjoy QuikCare expedited healthcare, including free diagnostic imaging and specialist appointments.
- TeksMed, seeing the ability in disability
Equal opportunity
- If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com.
This listing is sourced directly from IT People Corporation's careers page and normalized into a canonical job model.