IQVIA
Project Manager II
Durham, North Carolina, United States of America · Mid · Part-time
Sponsorship not specified$57k-$143kDetected 8 days ago
Project ManagementCustomer SupportClinical TrialsClinical ResearchResearchCommunicationProblem SolvingMicrosoft Office
About the role
- Job Overview / Job Profile Summary This role serves as a key client-facing position supporting study maintenance activities within IQVIA's Interactive Response Technology (IRT) environment.
- The incumbent is responsible for managing client communications, coordinating data changes, supporting helpdesk escalations, and ensuring high-quality delivery of study services.
- Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer.
Responsibilities
- Proactively review and optimize supply strategies to identify risks and improvement opportunities
- Author and document data change requests based on client requirements
- Initiate updates to Helpdesk study guides to improve support efficiency
- Draft and maintain study-specific user guides and documentation
- Investigate system or study issues and manage through to resolution
- Support onboarding and training of new team members as needed
- Collaborate with system design teams on documentation and process improvements
- Proven ability to manage multiple tasks, prioritize effectively, and meet deadlines
Requirements
- Manage study budgets and support Change Orders (COs) as required
- Perform other duties as required to support business needs
Skills
- Strong client focus with a commitment to delivering high-quality service
- Excellent communication skills (written and verbal) with the ability to engage with external clients
- Strong analytical and problem-solving skills with attention to detail
- Ability to work independently while contributing effectively within a team environment
- Solid organizational and multitasking capabilities
- Technical aptitude with ability to learn IRT systems and related tools
- Proficiency in Microsoft Office applications
- Bachelor's degree or equivalent combination of education and experience
- 1-3 years of IRT project management or related clinical research technology experience preferred
- Experience in a client-facing or customer delivery environment is highly desirable
- Role requires extensive keyboard
Compensation
- The potential base pay range for this role, when annualized, is $57,000.00 - $142,700.00.
This listing is sourced directly from IQVIA's careers page and normalized into a canonical job model.