Heniff family of companies

Heniff family of companies

ISO Customer Service Manager

MO, St Louis

Sponsorship not specified$15k-$20kDetected 12 days ago
SalesforceCRMExcelLogisticsERPCustomer SupportZendeskLeadershipCommunicationCollaborationProblem SolvingOrganizational SkillsMicrosoft OfficeMicrosoft Teams

About the role

  • The Customer Service Manager at ISO Depot is responsible for overseeing the customer service team, ensuring exceptional service delivery, and driving customer satisfaction across all client interactions.
  • This role plays a critical part in maintaining strong client relationships, supporting ISO compliance service delivery, and continually improving the customer experience.
  • Ensure timely and professional handling of customer inquiries, issues, and service requests

Responsibilities

  • Maintain high levels of customer satisfaction (CSAT) and retention
  • Monitor service quality and implement improvements based on feedback and trends
  • Develop and optimize customer service processes, workflows, and SOPs
  • Collaborate with cross-functional teams (Sales, Operations, Quality/Compliance) to ensure seamless service delivery
  • Implement tools and systems to improve efficiency (CRM, ticketing platforms)
  • Build and maintain strong relationships with key clients

Requirements

  • Proficiency in CRM and customer support tools
  • Ability to analyze data and leverage insights for improvement
  • Ability to communicate effectively via phone, video, and in-person meetings
  • Visual acuity required for reading electronic documents, analyzing data, and reviewing reports

Nice to have

  • 3-5 years of experience in customer service or logistics, preferably in tank container or depot operations.
  • Strong knowledge of intermodal tank container services and depot processes.
  • Experience with depot management systems (e.g., Tank Container ERP, depot tracking tools).
  • Excellent communication, problem-solving, and organizational skills.
  • Essential Qualifications:
  • Industry knowledge (tank container handling, cleaning, testing, and repair)
  • Excellent communication and interpersonal abilities
  • Problem-solving and conflict resolution expertise

Skills

  • Proficiency in customer relationship management (CRM) systems (e.g., Salesforce, Depot Software, TMW as needed )
  • Strong working knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
  • Ability to analyze and interpret data using spreadsheets and reporting dashboards
  • Familiarity with quality management or compliance systems is preferred
  • Experience using collaboration tools (e.g., Microsoft Teams, Slack, Zoom)
  • Ability to quickly learn and adapt to new software, systems, and technologies
  • Ability to read, write and speak English proficiently.

Compensation

  • $15k-$20k

Benefits

  • Medical, Dental and Vision Insurance
  • Generous Vacation Time
  • Short and Long-Term Disability Insurance

Company info

  • It's fun to work in a company where people truly BELIEVE in what they're doing!
  • We're committed to bringing passion and customer focus to the business.
  • Position Summary
  • Ensure compliance with ISO standards and company quality policies
  • Support onboarding of new customers and ensure smooth service implementation
  • At Heniff, we believe our biggest asset is our people.
  • We are proud to be an

Equal opportunity

  • equal opportunity employer, hiring and developing individuals from diverse backgrounds and experiences to add to our collaborative culture.

Visa & Work Authorization

  • olor, religion, sex, age, sexual orientation, gender identity and/or expression, alienage or national origin, ancestry, citizenship status, marital status, veteran status, or disability
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This listing is sourced directly from Heniff family of companies's careers page and normalized into a canonical job model.