AI Acquisition
Senior Client Retention Specialist
United States · Senior · Full-time
Sponsorship not specifiedDetected 59 days ago
NegotiationProcess ImprovementCustomer SuccessLeadershipCommunicationProblem Solving
About the role
- The ones where trust is fragile, stakes are high, and the wrong move costs more than a contract - it costs the relationship.
- It is a senior commercial seat for someone who can walk into a difficult conversation, diagnose what's actually broken, and turn a client who is ready to walk into one who stays, re-engages, and expands.
- In the early weeks you will be close to the ground - learning the client base, understanding the patterns, and making sure nothing falls through.
Responsibilities
- The Seat You own the most commercially sensitive client relationships in the business.
- This is not a support role.
- The retention outcomes you drive from it are the job.
- You own the cases.
- You own the outcomes.
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