Bigcommerce

Bigcommerce

Customer Success Manager - FDX

Austin, TX · Mid

No sponsorship$105k-$158kDetected 57 days ago
GrafanaData VisualizationSalesforceCRMAccount ManagementCustomer SuccessCadenceCollaborationProblem Solving

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odds of building a lasting career here

54Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level III)83
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 6 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 60%

Of 5 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 489 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Feedonomics has earned a strong reputation for a full-service model and powerful technology-all rooted in a commitment to excellence.
  • Success in this role is measured by Net Revenue Retention (NRR), customer retention, product adoption, customer satisfaction, and the ability to proactively identify and mitigate risk while uncovering growth opportunities.
  • We also consider internal equity to help ensure fair and consistent pay practices across our teams.

Responsibilities

  • Own an assigned portfolio of customer accounts with accountability for customer outcomes, including retention, Net Revenue Retention (NRR), adoption, customer satisfaction, and long-term success.
  • Serve as the primary post-onboarding point of contact and trusted advisor, building strong relationships with executive sponsors, business stakeholders, and end users.
  • Maintain a consistent cadence of customer engagement through business reviews, executive meetings, success plan reviews, and strategic check-ins.
  • Own designated renewal motions, developing renewal strategies that reinforce customer value while partnering on strategic commercial conversations, pricing, contract optimization, and complex renewals.
  • Collaborate closely with internal teams to coordinate customer success initiatives, resolve escalations, and deliver a seamless customer experience.
  • Capture customer feedback, advocate for product improvements, develop customer advocates through references and case studies, and support customer success stories and advocacy initiatives.
  • Experience owning or supporting customer renewals and developing trusted relationships with executive and business stakeholders.

Requirements

  • 2+ years of experience in Customer Success, Account Management, Customer Experience, Customer Retention, Consulting, or another customer-facing role within SaaS, eCommerce, or technology.
  • Experience managing a portfolio of customer accounts with accountability for retention, renewals, adoption, growth, or revenue performance.
  • Strong analytical, organizational, and problem-solving skills with the ability to translate customer insights into actionable recommendations.
  • Experience using Salesforce or similar CRM platforms.
  • Ability to balance relationship management with business growth objectives and influence cross-functional teams in complex customer environments.

Nice to have

  • Bachelor's degree or equivalent professional experience preferred.
  • Experience in eCommerce, marketplace, feed management, retail technology, digital advertising, or MarTech preferred.
  • Familiarity with Salesforce, Gainsight, Tableau, Grafana, or similar Customer Success and analytics platforms preferred.
  • Experience working with customer data, reporting, and analytics platforms to derive actionable insights from business metrics preferred.

Compensation

  • Compensation Transparency

Benefits

  • Monitor customer health, product adoption, engagement, and satisfaction to proactively identify risks, develop mitigation plans, and ensure customers realize measurable value from the platform.
  • Deliver customer education, product demonstrations, and best practice guidance to increase adoption of new capabilities and maximize business outcomes.

Company info

  • Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem.
  • We believe in harnessing AI responsibly to unlock new possibilities, and we're looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what's possible in their role.
  • If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you.
  • Develop and execute success plans that align customer business objectives with measurable outcomes, guiding customers through adoption, optimization, renewal readiness, organizational change, and growth milestones.

Visa & Work Authorization

  • solicit money to complete visa requirements as part of a job offer.
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This listing is sourced directly from Bigcommerce's careers page and normalized into a canonical job model.