Apptronik

New Product Service Engineer

Austin, TX

Sponsorship not specifiedDetected 12 days ago

LogisticsEmbedded SystemsRoboticsMechanical DesignAerospace EngineeringElectrical EngineeringHardware DesignMedical Devices

About the role

This role is the embodiment of that loop - a technical expert embedded at the point of development who turns operational data into engineering signal.
It is one of the most leverage-creating roles in GSS, and it will be a proving ground for the engineers and senior technicians who want to shape how humanoid robots are built and supported at scale.
You are the bridge between the bench and the blueprint.

Apptronik is a human-centered robotics company developing AI-powered robots to support humanity in every facet of life.
You own robot uptime for Apptronik's NPI and Development fleet, and you own the feedback loop that turns field failures into engineering improvements.
Own New Product Introduction (NPI) & Dev Fleet Uptime.
Shape How We Build for Serviceability.
You participate in Design for Serviceability (DFS) reviews as the hands-on voice of the technician.
You track open service issues and drive them to closure.
Build Service Readiness.
Every robot you return to service, every procedure you improve, and every failure mode you surface to engineering exists to deliver a positive experience for the people depending on us - including our internal teams.

You've worked with pre-production or prototype hardware where documentation is incomplete, configurations change weekly, and you have to figure it out.
You can present a failure pattern summary to a cross-functional team without losing the room.
Must be able to lift 15 pounds at times
Bachelor's Degree in Mechanical Engineering, Electrical Engineering, Robotics, Aerospace Engineering, or a related technical discipline.

Familiarity with ROS/ROS2, embedded systems, or software-integrated hardware is a genuine plus.
Hardware Diagnostician at Heart.
You diagnose ambiguous failures at the hardware, electrical, and systems level without needing a playbook, and you stay calm when the hardware is one of a kind.
Fluent in the Technical Language of Robots.
You can read schematics, navigate CAD views, and work from technical drawings.
Experience with FMEA, DFS reviews, or hardware design processes puts you ahead.

Vision to read printed materials and a computer screen
Our flagship humanoid robot, Apollo, is built to collaborate thoughtfully with people, starting with critical industries such as manufacturing and logistics, with future applications in healthcare, the home, and beyond.

This listing is sourced directly from Apptronik's careers page and normalized into a canonical job model.