ARAG Legal Solutions Inc

Customer Care Product & Technology Liaison

Des Moines, IA, US

Sponsorship not specifiedDetected 738 days ago

Project ManagementLeadershipCommunicationCollaborationOrganizational Skills

About the role

Purpose Are you passionate about improving the customer experience and driving meaningful change? Do you enjoy taking ownership of projects and initiatives from concept to completion? Are you a strong relationship builder who thrives on collaboration and can translate business needs into practical solutions? Do you enjoy identifying opportunities to improve
processes, leverage technology and help teams adapt to change? ARAG is hiring a Customer Care Product & Technology Liaison to serve as the bridge between Customer Care and key partners across Product, Technology and IT Operations. This role is ideal for someone who is highly organized, proactive and passionate about enhancing the team member and member

Purpose Are you passionate about improving the customer experience and driving meaningful change?
Do you enjoy taking ownership of projects and initiatives from concept to completion?
Are you a strong relationship builder who thrives on collaboration and can translate business needs into practical solutions?
Do you enjoy identifying opportunities to improve processes, leverage technology and help teams adapt to change?
Essential Duties and Responsibilities Serves as the primary intake point for feedback on internal system performance and usability from Customer Care teams.
applying strategic judgment to distinguish broader trends from isolated incidents or items requiring further investigation.
Coordinates with Care leadership to ensure timely and appropriate awareness of system changes, releases, and upgrades.
Proactively communicates system enhancements and changes to impacted teams, ensuring clarity and readiness.

This listing is sourced directly from ARAG Legal Solutions Inc's careers page and normalized into a canonical job model.