Nintex
Managed Services Principal
Remote - US · Principal
Sponsorship not specifiedDetected 49 days ago
SalesAccount ManagementCustomer SuccessUnityLeadershipCollaborationProblem SolvingMentoring
About the role
- The Managed Services Principal is a senior technical advisor and delivery leader responsible for helping strategic customers achieve measurable business outcomes through the Nintex platform.
- This role combines technical account management, enterprise consulting, solution strategy, reliability leadership, and customer success enablement.
- The Managed Services Principal is expected to operate confidently with both technical teams and executive stakeholders, providing clear recommendations, structured governance, and practical delivery leadership.
Responsibilities
- We improve their lives through the technology we build.
- Driven by passion and accountability, we take initiative, measure progress, and deliver results.
- Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.
- Develop and own technical success plans aligned to customer business goals, KPIs, adoption targets, and renewal objectives.
- Partner with Product, Engineering, Support, and Services to identify cross-account trends and drive improvements.
- Develop long-term improvement plans across performance, security, scalability, integration, and operational supportability.
- Partner with Sales and Customer Success on strategic pursuits, renewals, expansions, proposals, and solution design.
- Lead customer-facing technical reviews, QBRs, EBRs, executive briefings, and roadmap discussions.
- Lead or oversee the resolution of major incidents, including root cause analysis, executive updates, remediation planning, and follow-through.
- Implement resilience improvements, service level objective frameworks, preventative controls, and reliability best practices.
Requirements
- Bachelor's degree required, or equivalent practical experience.
Benefits
- Conduct advanced platform reviews, health checks, audits, and risk assessments.
Company info
- Advise customers on governance, platform optimisation, architecture, security, lifecycle management, and best practices.
- Guide customers through migrations, redesigns, environment segmentation, upgrades, and modernisation initiatives.
- At Nintex, we are transforming the way people work, everywhere.
- Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently.
- We are committed to fostering a workplace that supports amazing people in doing their very best work every day.
- Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big.
Visa & Work Authorization
- Sponsor post-incident reviews and ensure systemic fixes are identified and addressed.
This listing is sourced directly from Nintex's careers page and normalized into a canonical job model.