Fora

Senior Manager, Product Operations

New York City · Senior · Part-time

No sponsorship$110k-$160kDetected 33 days ago

Machine LearningJiraConfluenceZendeskIntercomLeadershipCommunicationCollaboration

About the role

Fora is the modern travel agency, empowering anyone with a passion for travel to build a thriving advisory business. We're modernizing the $100B+ travel agency industry by combining powerful technology, data, and community to enable thousands of entrepreneurs to build on our platform. Our business-in-a-box platform gives travel entrepreneurs everything they
need to launch and scale, from cutting-edge tools and personalized training to a vibrant community and exclusive industry partnerships. At the heart of it all is our mission: to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time. We believe that everyone, from seasoned

Lead operational planning and governance across product and support functions to improve efficiency and reduce escalations
Own and scale systems and processes (Intercom, SOP lifecycle, content integrations) that power advisor and internal workflows
Drive end-to-end readiness for new product launches in collaboration with Product, Engineering, and Support
Design cross-functional programs and frameworks that mature operational rigor and transparency
Analyze data to develop dashboards, define KPIs, and surface insights that inform decision-making
Identify quick wins and long-term improvements across support and product systems
Collaborate closely with stakeholders across Product, Engineering, Support, Advisor Experience, and BizOps to align on goals and execution
Serve as a strategic partner to leadership and a coach to junior team members as the team scales
Proven ability to design and implement operational systems and cross-functional programs from the ground up
Experience managing or working with support tooling like Intercom, Zendesk, or similar platforms

5-8+ years in Product Operations, Technical Operations, Business Operations or a similar role at a high-growth tech company
Familiarity with AI tools, automation systems, or operationalizing ML outputs
Experience with tools like Jira, Confluence, and other project/content management systems
must be authorized to work in the US.

Compensation for this role varies based on experience, with an indicative range of $110K-$160K + equity. Final compensation will depend on the level at which the candidate is hired, as we're considering multiple levels for this role.

to help the next generation of travel entrepreneurs turn their love for travel into a fulfilling career, whether full-time or part-time.
We believe that everyone, from seasoned professionals to first-time advisors, can build something both profitable and personal.
Founded in 2021 by seasoned entrepreneurs, Fora has grown steadily since, expanding to a team of 200+ full-time employees based in downtown New York City.
In 2026, we announced our $60 million Series D investment round, led by Forerunner and Tactile Ventures, with continued participation from existing investors Thrive Capital, Insight Partners, and Heartcore Capital.
We've also been recognized as a LinkedIn Top Startup 2024, Fast Company's Most Innovative Companies 2025 and 2023, and we were most recently recognized as one of the TIME100 Most Influential Companies 2026.
We're building the first truly unified platform for all travel needs-leveraging the best of human expertise and technology to transform how people plan and book travel.

Fora is committed to an equitable hiring process and an inclusive work environment.
BIPOC and traditionally underrepresented candidates are strongly encouraged to apply.
We will not discriminate and will take action to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, upgrading, promotions, and other conditions of employment against any employee or job applicant on the bases of race, color, gender, national origin, age, religion, creed, disability, veteran's status, sexual orientation, gender identity, gender expression or any other characteristic protected by law.

This listing is sourced directly from Fora's careers page and normalized into a canonical job model.