iHerb
Director, Product Management - Global Store Discovery
United States of America - Remote / Home Office · Director
Sponsorship not specifiedDetected 13 days ago
Machine LearningData ScienceA/B TestingProduct ManagementProduct StrategySEOExcelResearchLeadershipCommunicationCollaborationMicrosoft Office
About the role
- Identify emerging trends in AI-powered search, personalization, recommendation engines, and competitive discovery experiences.
- Improve mobile-first browsing and grid/list display experiences.
- Ensure navigation scales across international markets with localization and regional category structures.
Responsibilities
- The Director, Product Management - Global Store Discovery will lead the global digital shopping discovery experience across desktop web, mobile web, and native apps.
- Build differentiated discovery experiences that improve product findability, browsing engagement, conversion, and customer retention.
- Develop customer-centric strategies tailored for both new and returning users across the full discovery journey.
- Own the global homepage experience as the primary brand and discovery entry point.
- Drive strategy for content layout, personalization, promotional placement, featured categories, localization and curated product surfaces.
- Partner with Merchandising and Marketing to enable scalable content operations and campaign execution.
- Own the end-to-end search frontend product experience.
- Drive AI/ML-powered search improvements including semantic search, vector-based retrieval and AI driven shopping experiences.
- Partner with Data Science and Engineering to continuously improve search quality metrics and conversion rates from search.
- Support multilingual and global search experiences across all iHerb markets.
Requirements
- Generally requires 12+ years of Product Management experience, including leadership roles in e-commerce, digital retail, or consumer technology platforms with a focus on discovery, search, or shopping experiences.
- Bachelor's Degree required.
- Ability to use judgment and reasoning skills, and determine when to escalate issues, as required, in a timely manner.
- Proven experience owning large-scale customer-facing digital discovery experiences across web and mobile platforms.
- Strong expertise in ecommerce search, browse, navigation, personalization, and conversion optimization.
- Experience leading global product initiatives across multiple international markets.
- High degree of accuracy and attention to detail
- Excellent organization skills and ability to multi-task
Nice to have
- Experience in high-growth ecommerce, retail, marketplace, or consumer technology companies with global scale.
- Familiarity with AI/ML-powered search, recommendation systems, and personalization platforms.
- Experience with mobile app ecosystems and mobile discovery optimization.
- Knowledge of SEO best practices including site architecture, structured data, and content discoverability.
- Experience with merchandising systems, promotional platforms, and content management at scale.
- Is there any equipment that is must to know
- Experience with Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred
Compensation
- The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work.
Benefits
- Define and drive the global product vision, strategy, and roadmap for store discovery experiences across desktop, mobile web, and native apps.
Company info
- Member is frequently required to sit, walk, climb stairs, use hands and fingers, bend, stoop and reach with hands and arms.
- Reaching above shoulder heights, below the waist or lifting as required to file documents or store materials throughout the work day.
- Member may occasionally lift or move office products and supplies up to 25 pounds.
- Proper lifting techniques required.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company's policies.
- This role will own the strategy, roadmap execution, experimentation, and cross-functional delivery for the core discovery surfaces that connect customers with products across iHerb's global platform.
This listing is sourced directly from iHerb's careers page and normalized into a canonical job model.