Envista

Envista

Customer Service Representative, RMA • Customer Support

United States of America, Pennsylvania, Quakertown · Junior

Sponsorship not specified$22k-$25kDetected 14 days ago
CRMSAPProcess ImprovementRecruitingHRCustomer SupportMedical DevicesResearchLeadershipCommunicationCollaborationProblem SolvingOrganizational Skills

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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About the role

  • DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others.
  • Who is DEXIS and why should you join the team?
  • We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions.

Responsibilities

  • Utilize SAP, CRM, and other business systems to accurately enter, maintain, and update customer, asset, and equipment information while ensuring data integrity across systems.
  • Effectively manage workload and prioritize tasks to meet customer expectations, service level commitments, and organizational objectives.
  • Collaborate with internal departments to resolve customer issues, maintain accurate records, and support efficient business operations.
  • Identify opportunities for process improvement that enhance customer satisfaction, improve data accuracy, and streamline operational workflows; partner with leadership to implement approved solutions.
  • Perform other duties as assigned.

Requirements

  • Candidates must demonstrate a high degree of accuracy when entering and maintaining customer, asset, warranty, and SLA information.
  • 1-3 years' experience in a customer service-related field
  • Associates degree
  • 2+ years of contact center experience
  • Experience with Customer Relationship Management Systems (CRM)Experience utilizing SAP
  • Cooperative - doing or willing to do what is asked or required
  • The ideal candidate will possess strong attention to detail, a commitment to data accuracy, and the ability to manage multiple priorities in a fast-paced environment.
  • This position requires excellent analytical, organizational, and customer service skills, along with the ability to navigate multiple business systems while ensuring compliance with established procedures and service commitments.
  • Candidates must demonstrate a high degree of accuracy when entering and maintaining customer, asset, warranty, and SLA information. The ability to work independently, collaborate effectively across departments.
  • Ability to work standard departmental hours of 40 hours per week, including holidays and overtime as business needs require.
  • Minimum requirements
  • HS Diploma or equivalent
  • Preferred requirements
  • Expectations:
  • Customer Focus & Professional Communication - Dedicated to meeting the expectations of internal and external customers through exceptional service.
  • Communicates effectively in both written and verbal forms while maintaining a professional, respectful, and customer-focused approach.

Compensation

  • Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs.
  • At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
  • The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
  • For Field Sales roles, the salary range listed reflects base pay only and does not include incentive pay opportunities under the applicable sales compensation plan
  • $21.50 - $25.30 per hour

Benefits

  • PTO, Sick Time and Paid Holidays.
  • Competitive leave policies including but not limited to Sick, Jury Duty, Bereavement, Personal, and Parental Leave Medical, Dental, and Vision Insurance Benefits effective DAY ONE!!!!
  • New ly built 1200 sq fitness room.
  • Process customer SLA requests by validating warranty coverage, service entitlements, contract terms, and supporting documentation while ensuring compliance with established procedures.

Company info

  • Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
  • The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.
  • Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.
  • Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.
  • An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.
  • Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
  • 401K - with exceptional company match starting DAY ONE!!!!
  • Provide exceptional customer service and timely follow-through to internal and external customers through phone, email, CRM systems, and other communication channels.
  • Serve as a primary point of contact for customers, dealers, and internal departments by coordinating information, responding to inquiries, and facilitating issue resolution.
  • We offer meaningful work through innovation, diverse opportunities, and career progression.
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This listing is sourced directly from Envista's careers page and normalized into a canonical job model.